At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for diverse clients.
- Company: A forward-thinking Managed Service Provider based in Cornwall.
- Benefits: Salary of £30,000 – £35,000, flexible working, and career progression opportunities.
- Other info: Immediate start available; perfect for tech enthusiasts ready to make an impact.
- Why this job: Join a dynamic team and work with cutting-edge Microsoft and AI technologies.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft technologies.
The predicted salary is between 30000 - 35000 £ per year.
A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies. The business is currently expanding its AI capabilities, so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies.
The Role
- You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service.
- You’ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions.
Key Responsibilities
- Provide 2nd Line support across a variety of client environments
- Troubleshoot and resolve escalated hardware, software, and network issues
- Support and maintain Microsoft 365 environments
- Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange
- Assist with system upgrades, migrations, and project work
- Maintain documentation and update ticketing systems
- Deliver excellent customer service while managing multiple priorities
Skills & Experience
- Previous experience working within an MSP environment
- Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure)
- Experience providing 2nd line IT support
- Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
- Excellent troubleshooting and communication skills
- Microsoft Copilot / Copilot 365 experience would be advantageous
What’s on Offer
- Salary of £30,000 – £35,000 depending on experience
- Flexible working available after successful completion of probation
- Opportunity to work with modern Microsoft and AI technologies
- Supportive technical team and opportunities for career progression
If you’re a technical support engineer with MSP experience looking to join a company embracing modern Microsoft technologies and AI-driven solutions, this could be a great next step in your career.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
2nd Line IT Support Engineer in Redruth employer: SER Limited
At SER Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee development and progression. Working at Gatwick Airport not only provides a dynamic environment but also comes with comprehensive training opportunities for our HVAC Engineers, ensuring you can grow your skills while contributing to essential services in a bustling location.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Redruth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've solved complex issues in the past, especially with Microsoft technologies.
✨Tip Number 3
Stay updated on tech trends! Familiarise yourself with the latest in Microsoft 365 and AI tools like Copilot. This knowledge will not only impress interviewers but also show you're passionate about the field.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace 2nd Line IT Support Engineer in Redruth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with the Microsoft stack and any MSP roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Mention any experience with Microsoft Copilot or similar technologies to grab our attention.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky technical issues in the past. We love candidates who can think on their feet and provide excellent customer service while juggling multiple tasks.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at SER Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, especially Microsoft 365, Windows Server, and Azure. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions in these areas.
✨Showcase Your MSP Experience
Since the role is within a Managed Service Provider, highlight your previous experience in similar environments. Share examples of how you've managed multiple client requests and delivered excellent customer service under pressure.
✨Prepare for Problem-Solving Questions
Expect to face technical problem-solving questions during the interview. Practice articulating your thought process when troubleshooting hardware, software, or network issues. This will demonstrate your analytical skills and ability to think on your feet.
✨Familiarise Yourself with AI Technologies
Given the company's focus on expanding its AI capabilities, it’s a good idea to learn about Microsoft Copilot and Copilot 365. Being able to discuss how these technologies can enhance IT support will set you apart from other candidates.
