SER Limited in Reading, Berkshire is seeking a Service Desk Team Leader to take charge of the day-to-day leadership and performance of the service desk. This role is people- and service-focused, with the emphasis on leading people, managing performance, and improving processes to ensure customers receive an excellent level of service.
Experience in MSP/Managed Services is desirable, especially with SLAs, ticket volumes and a fast-paced service desk.
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Service Desk Team Lead: People & Process Champion in Reading employer: SER Limited
Join a leading specialist lighting business as an Area Sales Manager, where you will thrive in a supportive and dynamic work culture that values innovation and customer relationships. With a competitive salary package including bonuses and a company car, this role offers significant opportunities for professional growth and development within the emergency lighting market. Enjoy the flexibility of a home-based position while being part of a team that is committed to excellence and customer satisfaction.
