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- Tasks: Provide hands-on IT support and troubleshoot tech issues for clients.
- Company: Established IT services provider in Leeds with a forward-thinking approach.
- Benefits: Salary up to £28,000, training opportunities, holiday incentives, and gym membership.
- Why this job: Join a supportive team and grow your career in the tech industry.
- Qualifications: Experience in 1st or 2nd Line IT Support and strong knowledge of Microsoft 365.
- Other info: Immediate start available; apply now to kickstart your tech career!
The predicted salary is between 28000 - 39200 £ per year.
An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support.
The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.
Key Responsibilities:
- Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
- Support Windows environments, Microsoft 365, and general networking setups
- Install, configure, and maintain IT systems and equipment
- Escalate complex issues to senior engineers where needed
- Deliver a high standard of service and communication to all users
About You:
- Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background
- Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
- Excellent problem-solving and communication skills
- A proactive, customer-focused approach to work
What’s on Offer:
- Salary up to £28,000, depending on experience
- Supportive team environment with opportunities for training and development
- Career progression within a growing IT business
- Holiday incentives
- Performance recognition (Quarter and Annual reviews)
- Cycle to Work Scheme
- Birthday Off
- Gym Membership
- Healthcare Plan
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
1st / 2nd Line IT Support Engineer in Leeds employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support abilities. This can be a great conversation starter during interviews and shows your passion for technology.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft 365 and Windows environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and problem-solving. Share specific examples of how you've delivered excellent customer support in the past.
Show Off Your Problem-Solving Skills: In your application, give us a sneak peek into your troubleshooting process. We love candidates who can think on their feet, so share a story where you resolved an IT issue quickly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at SER Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and basic networking. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and problem-solving skills.
✨Practice Common Scenarios
Prepare for common IT support scenarios you might face in the role. Think about how you would troubleshoot a hardware issue or resolve a software problem. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Off Your Customer Service Skills
Since delivering excellent customer support is key, be ready to share examples of how you've handled difficult situations with clients. Highlight your proactive approach and how you ensure a great customer experience, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the types of projects you'll be working on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.