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For Companies At a Glance
- Tasks: Provide hands-on IT support across London, resolving technical issues and ensuring customer satisfaction.
- Company: Award-winning IT & VoIP solutions provider with a growing client base.
- Benefits: Competitive salary, company car, laptop, mobile phone, and training opportunities.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Minimum 2 years in 1st Line IT Support; strong Windows and networking skills required.
- Other info: Immediate start available; excellent career progression opportunities.
The predicted salary is between 30000 - 36000 £ per year.
An award-winning IT & VoIP solutions provider supporting a growing client base across London and the South is looking for an experienced IT Technician to join its expanding team.
The Role
This is a hands-on, field-based role providing onsite IT support to customers across London and surrounding areas. You’ll act as a key escalation point, delivering high-quality 1st/2nd line support while ensuring SLAs and customer expectations are met.
Key Responsibilities
- Provide onsite IT support to customers across London & the South
- Resolve escalated technical issues and deliver excellent customer service
- Support Windows Server & Desktop environments (Windows 10/11, Server 2008–2022)
- Administer Microsoft 365, Active Directory & Office applications
- Support networking, connectivity, firewalls, switches & routers
- Manage tickets, documentation, and client communication
Skills & Experience
- Minimum 2 years’ experience in 1st Line IT Support (2nd Line desirable)
- Strong Microsoft Windows & Microsoft 365 experience
- Networking and connectivity knowledge
- Customer-focused with excellent communication skills
- Full UK driving licence required
- MSP experience highly desirable
Benefits
- Company car / travel expenses
- Laptop & mobile phone
- Pension scheme
- Perkbox & private medical option
- Training and career progression opportunities
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
IT Technician employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Technician interview questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your expertise in Windows Server, Microsoft 365, and networking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for passionate IT Technicians ready to make an impact!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your experience with Windows Server, Microsoft 365, and any relevant networking skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, make sure to include examples of how you've gone above and beyond for clients in your application. We value a customer-focused approach!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Don’t miss out on this great opportunity – apply now!
How to prepare for a job interview at SER Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking basics. Be ready to discuss specific scenarios where you've resolved technical issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your communication skills and how you've handled challenging situations with clients. Remember, it's not just about fixing problems; it's about making the customer feel valued.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and be prepared to discuss how you’ve met or exceeded them in previous roles. This shows that you’re aware of the importance of timely support and customer satisfaction.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their team structure, the types of projects you'll be working on, or opportunities for training and progression. It shows you're genuinely interested in the role and the company.
