At a Glance
- Tasks: Support sales engineers and clients with technical sales, quotations, and exceptional customer service.
- Company: Join the UK's largest independent distributor of fluid power solutions with a stellar reputation.
- Benefits: Monday to Friday work, training opportunities, and a supportive team environment.
- Other info: Perfect for those eager to grow in a family-owned company with over 50 years of success.
- Why this job: Combine your technical skills with customer interaction in a dynamic sales role.
- Qualifications: Experience in sales support or technical environments; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is a family-owned company and the UK's largest independent distributor of pneumatic, hydraulic, and fluid power solutions. Established over 50 years ago, they stock and distribute more than 20,000 products. With nationwide reach and a fantastic industry reputation for technical support and customer service, they are now looking to add an Internal Sales Support Engineer to their team.
Your responsibilities will include but not be limited to:
- Provide internal technical and sales support to customers and external sales engineers
- Prepare accurate quotations and pricing based on customer specifications and requirements
- Process, track, and manage sales orders to ensure timely and accurate fulfilment
- Handle inbound customer enquiries, offering product guidance and application support
- Qualify customer requirements and recommend appropriate products and solutions
- Maintain accurate customer records within CRM systems
- Support sales growth through proactive follow-ups and customer engagement
- Liaise with suppliers, warehouse, and logistics teams to ensure seamless order delivery
- Contribute to continuous improvement of sales processes and internal workflows
To apply you MUST have or hold:
- Experience in internal sales, sales support, or a technical engineering environment
- Strong communication skills with confidence in phone-based customer interaction
- Good technical understanding and the ability to interpret customer requirements
- Highly organised, detail-oriented, and comfortable managing multiple tasks
- Good communication skills both written and verbal
- Confident working with various levels of clients, colleagues, and suppliers
- Proficient in CRM systems and Microsoft Office (Excel, Word, Outlook)
- A proactive, solutions-focused mindset with a strong customer-service ethos
- Previous experience in fluid power, hydraulics, pneumatics, or industrial components would be advantageous, but is not essential for the right candidate
The role is ideal for someone with a technical or engineering background who enjoys combining customer interaction with problem-solving and internal sales.
Internal Sales Engineer employer: SER Limited
As the UK's largest independent distributor of pneumatic, hydraulic, and fluid power solutions, this family-owned company offers a supportive and collaborative work environment in Preston. Employees benefit from comprehensive training and development opportunities, ensuring career growth while being part of a team that values exceptional customer service and technical expertise. With a strong industry reputation and a commitment to employee well-being, this company is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Internal Sales Support Engineer. Highlight your technical understanding and customer service experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and expectations. This can give you an edge during interviews and help you build valuable connections.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Internal Sales Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant internal sales or technical support experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Internal Sales Support Engineer role. Mention your customer service ethos and how you can contribute to the team’s success.
Show Off Your Technical Know-How:Since this role involves technical sales support, be sure to mention any relevant technical understanding you have. If you’ve worked with fluid power, hydraulics, or pneumatics, let us know how that experience can benefit our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SER Limited
✨Know Your Products
Familiarise yourself with the range of pneumatic, hydraulic, and fluid power solutions that the company offers. Being able to discuss specific products and their applications will show your technical understanding and impress the interviewers.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer enquiries or provided support in previous roles to demonstrate your strong communication skills.
✨Be Organised and Detail-Oriented
The job requires managing multiple tasks, so be ready to discuss how you stay organised. Bring up any tools or methods you use to keep track of orders and customer records, as this will highlight your ability to handle the responsibilities of the role.
✨Emphasise Your Problem-Solving Mindset
Prepare to share instances where you've proactively solved issues for customers or improved processes. This will align with the company's focus on customer service and continuous improvement, showing that you're a great fit for their team.
