Job - ID (phone number removed) Head of Service Are you an experienced Service Manager, Engineering Manager, Operations Manager or Site Manager ready to take ownership of a UK-wide service operation? We're looking for a hands-on engineering leader who can bring structure to a busy service operation, lead from the front and build strong relationships with both customers and engineers. As Head of Service, you will lead the UK Service the next you could be visiting a customer site, resolving a technical issue or supporting an installation. You'll have the opportunity to influence how the service department operates and play a major part in its future growth. Location: Leeds Salary: £45,000 - £55,000 per annum, depending on experience and qualifications Hours: 37 hours per week Benefits: Company car and company phone Travel: UK-wide travel, with regular customer site visits and occasional overnight stays Your responsibilities will include but not limited to: Take ownership of UK service operations and day-to-day delivery. Plan and schedule engineers, workloads and field activities. Allocate resources effectively and manage changing priorities. Monitor engineer utilisation, service performance and response times. Manage reactive and emergency breakdown requirements. Ensure service records, reports and engineer timekeeping are accurate. Coordinating engineers, subcontractors and suppliers, Managing site activities and project progress Conduct site surveys and technical assessments Estimate labour, material and engineering requirements Monitor service profitability and margins Identify opportunities for service contracts, upgrades and business. Desirable HNC/HND or degree in an engineering discipline. IOSH Managing Safely or NEBOSH. PRINCE2, APM or other project management qualification. Experience with CMMS, ERP or service management systems. Experience managing customer projects. ser-in #J-18808-Ljbffr
Head Of Service - Engineering employer: SER Limited
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