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For Companies At a Glance
- Tasks: Coordinate maintenance and manage client communications while resolving queries professionally.
- Company: Join a friendly, supportive team that values growth and collaboration.
- Benefits: Competitive salary, generous leave, health support, and ongoing training.
- Why this job: Make a real impact by building strong client relationships in a dynamic environment.
- Qualifications: Proactive mindset, excellent communication skills, and multitasking ability required.
- Other info: Enjoy a positive workplace where every voice is heard and valued.
The predicted salary is between 22000 - 28000 £ per year.
Overview
Customer Service Account Handler
£26,000 – £28,000 DOE.
Gillingham, Kent
What You\’ll Be Doing
- Coordinating planned maintenance and remedial works with both clients and field engineers.
- Managing follow-up actions such as purchase orders, job updates, and client communications.
- Making sure all work is completed within KPI targets and remains commercially sound.
- Building strong, long-term client relationships, including occasional site visits.
- Handling incoming queries and resolving issues quickly and professionally.
- Managing emergency callouts in line with contract requirements.
- Completing essential admin tasks such as data entry, document processing, and record keeping.
- Supporting the wider service team to maintain smooth day-to-day operations.
What We\’re Looking For
- We\\\’re after someone who has a proactive, customer-first mindset and excellent communication skills.
- Can multitask and stay calm under pressure in a busy service environment.
- Is confident using Microsoft Office and comfortable learning new systems.
- Has great attention to detail and a commitment to doing things right first time.
- Works well as part of a team but can also take ownership of individual tasks.
- Brings positivity, resilience, and a problem-solving attitude to work every day.
- Previous experience in a customer service, coordination, or account management role (especially within a technical or service-based industry) would be a real advantage.
Why You\\\’ll Love Working Here
You\\\’ll be joining a friendly, supportive team that values initiative, collaboration, and continuous improvement. We believe that when people grow, the business grows too — so we invest heavily in training, development, and career progression.
- Competitive salary
- Generous annual leave allowance – 22 days holiday plus BH.
- Company pension scheme
- Health and wellbeing support (including access to healthcare plan)
- Free on-site parking
- Employee discounts and referral bonuses
- Ongoing training and professional development opportunities
- An inclusive, positive workplace where every voice is heard
Apply Now
If you\\\’re ready to take the next step in your career and join a business that genuinely values its people, we\\\’d love to hear from you. Please submit your CV or get in contact with Courtney Gilgunn
#J-18808-Ljbffr
Customer Service Account Handler employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match what they’re looking for, especially your customer service experience and problem-solving abilities.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. They want someone who fits into their friendly team, so don’t be afraid to show your positive attitude and resilience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for. Highlight your customer service experience and any relevant coordination roles to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've handled challenges in the past to demonstrate your problem-solving skills.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and keep it professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SER Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Account Handler role. Familiarise yourself with the key responsibilities like coordinating maintenance and managing client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practise articulating these experiences clearly, as it will highlight your proactive, customer-first mindset.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've successfully tackled challenges in a busy service environment. Be ready to discuss how you stayed calm under pressure and what strategies you used to ensure tasks were completed on time and to a high standard.
✨Emphasise Teamwork and Initiative
This role requires both teamwork and the ability to take ownership of individual tasks. Prepare to share examples of how you've collaborated with others while also taking the lead on projects. Highlighting your positive attitude and resilience will resonate well with the interviewers.
