At a Glance
- Tasks: Service and repair forklifts and materials handling equipment at customer sites.
- Company: Join a family-owned business with over 50 years of experience in the industry.
- Benefits: Competitive salary, overtime pay, company van, and 24 days holiday.
- Other info: Ongoing training and development with a supportive team environment.
- Why this job: Enjoy a dynamic role with autonomy and opportunities for career growth.
- Qualifications: Experience in engineering or similar technical roles; strong problem-solving skills.
Location: Croydon / South London / London NW / Surrounding Home Counties
Salary: £50,000 DOE + Overtime + Benefits
Hours: Full-Time – 47.5 paid hours per week 06:00am – 16:00pm, Monday–Friday
Additional overtime available, paid at 1.5x
About the Role
We are recruiting for a Field Service Engineer to join a well-established and growing specialist materials handling business. In this role, you will be responsible for the servicing, maintenance, inspection, repair and commissioning of forklifts and other materials handling equipment at customer sites across South London, London NW and the surrounding Home Counties. You will play a key role in keeping customers' operations moving, diagnosing faults, carrying out repairs and ensuring equipment is operating safely and reliably. This is a field-based, customer-facing position offering a high level of variety and autonomy, with the opportunity to develop your technical skills within a long-established, family-owned business.
Key Responsibilities
- Carry out planned servicing, preventative maintenance and inspections on forklifts and materials handling equipment
- Diagnose and repair mechanical, hydraulic and electrical faults
- Carry out repairs and replacement of faulty components safely and efficiently
- Commission materials handling equipment at customer sites
- Identify repair requirements and minimise customer downtime wherever possible
- Request parts accurately using a tablet and keep the Service Team updated on any follow-up work required
- Complete service reports, inspection records and relevant compliance documentation
- Work closely with the Service Manager and Service Coordinator to manage scheduled work, priorities and call-outs
- Build and maintain strong customer relationships through professional and reliable service
- Ensure all work is carried out in line with Health & Safety, quality and customer site requirements
- Maintain and develop your technical knowledge through training and ongoing development
About You
- Experience working in an engineering, mechanical or similar technical role
- Strong mechanical aptitude with good fault-finding and problem-solving skills
- Experience in materials handling, forklift, plant, agricultural, automotive or a similar engineering environment is highly desirable
- Electrical and/or hydraulic diagnostic experience would be advantageous
- Good communication skills with the ability to deal professionally with customers
- Able to work independently and manage your own workload effectively
- Reliable, flexible and willing to go the extra mile to support customers when required
- Good attention to detail with the ability to complete accurate reports and documentation
- Full UK driving licence
- NVQ, City & Guilds or equivalent engineering qualification would be advantageous, although relevant practical experience will also be considered
What's on Offer
- Salary up to £50,000 depending on experience
- Overtime paid at 1.5x
- Company van + fuel card
- 24 days holiday + 8 statutory days
- Pension scheme
- Full PPE and workwear provided
- Ongoing training and development opportunities
- Clear opportunities for career progression
- Company summer and winter social events
Why Join?
Join a well-established, family-owned business with over 50 years of experience in the forklift and materials handling sector. With a strong reputation for customer service and technical expertise, the business is continuing to grow and invest in its people. You'll be joining a supportive team where development and progression are encouraged, with the opportunity to build a long-term career within the materials handling industry.
If you're an experienced engineer looking for a stable field-based role with good overtime opportunities, a company vehicle and genuine career development, we'd love to hear from you.
Field Service Engineer in Croydon employer: SER Limited
Join a leading specialist lighting business as an Area Sales Manager, where you will thrive in a supportive and dynamic work culture that values innovation and customer relationships. With a competitive salary package including bonuses and a company car, this role offers significant opportunities for professional growth and development within the emergency lighting market. Enjoy the flexibility of a home-based position while being part of a team that is committed to excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Croydon
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Engineer in Croydon
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch SER Limited's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at SER Limited. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at SER Limited
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at SER Limited.
