Deputy Service Manager in Crawley

Location: Harlow, Godstone or Billingshurst – Can be based out of either office.

Salary: £35,000 – £40,000 per annum

Hours: 08:00 – 17:00 | Monday - Friday

About the Role:

We are recruiting for a Deputy Field Service Manager to join an established business specialising in providing Audio Visual and Digital Signage solutions for the hospitality sector. Working closely with the Field Service Manager, you will help oversee a team of approximately 30 Engineers operating across the South of England, ensuring they have the resources, guidance and support needed to carry out their work efficiently. This is a predominantly people-management and operational coordination role, rather than a hands-on engineering position.

Key Responsibilities:

• Support the Field Service Manager with the day-to-day management of approximately 30 field-based Service Engineers across the South.
• Coordinate engineers' daily schedules, workload and resource allocation to ensure efficient service delivery.
• Act as a key point of contact for engineers, providing ongoing support, guidance and assistance with operational challenges.
• Monitor team performance, productivity and service standards, identifying areas for improvement.
• Manage the onboarding and induction of new engineers, including supporting probationary periods.
• Ensure engineers have the appropriate uniforms, identification, equipment and documentation to meet company compliance requirements.
• Work closely with internal operations and project teams to coordinate engineering resources and maintain clear communication.
• Handle operational escalations, helping resolve issues quickly and effectively.
• Support the planning and coordination of engineer training and development.
• Assist with maintaining high standards of customer service and operational efficiency across the region.

Qualifications and Skills Required:

• Previous experience in a Service Coordinator, Engineering Team Leader, Service Supervisor, Deputy Service Manager or similar role.
• Experience supporting or managing field-based teams, ideally within an engineering, technical services or maintenance environment.
• Strong organisational and scheduling skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a proactive and supportive management approach.
• Experience monitoring team performance, coordinating workloads and resolving operational issues.
• A customer-focused mindset with the ability to maintain service standards.
• Confidence communicating with engineers, management and other internal departments.
• A flexible approach, with willingness to travel occasionally for meetings and training.
• AV / Audio Visual experience is beneficial but not essential.

Package:

• £35,000 – £40,000 annual salary.
• Hybrid working.
• 25 days annual leave plus bank holidays.
• An additional day off for your birthday.
• Healthcare cash plan.
• Pension.

How to Apply:

Simply click apply or contact Jake Voisey on the details provided!