At a Glance
- Tasks: Troubleshoot complex IT issues and provide top-notch support to diverse clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, ongoing training, flexible working, and clear career progression.
- Other info: Exciting opportunities for mentorship and professional growth.
- Why this job: Make a real impact in tech while developing your skills in a dynamic environment.
- Qualifications: Experience in 2nd Line IT Support and strong networking skills required.
The predicted salary is between 30000 - 34500 £ per year.
Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies.
A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required.
The Role
As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery.
Key Responsibilities
- Act as an escalation point for 1st Line Support Engineers
- Diagnose and resolve complex hardware, software, server, and network issues
- Manage incidents, service requests, and problems through to resolution
- Provide onsite and remote support to customers
- Assist with infrastructure projects and service improvements
- Support virtualised server environments and cloud-based technologies
- Create and maintain technical documentation and knowledge base articles
- Monitor system performance and identify opportunities for optimisation
- Mentor junior team members and share technical knowledge
- Maintain excellent customer communication throughout the support lifecycle
Essential Skills & Experience
- Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role
- Strong networking knowledge, including:
- Network troubleshooting
- Switches, routers, and firewalls
- Network patching and cable termination
- TCP/IP, DNS, DHCP, and VLANs
- Experience supporting Microsoft Windows Server environments
- Knowledge of Microsoft 365 and Azure technologies
- Experience with virtualisation technologies such as VMware or Hyper-V
- Excellent troubleshooting and diagnostic skills
- Strong customer-facing communication skills
- Full UK driving licence and own vehicle
Desirable Skills
- Microsoft, CompTIA, Cisco, or other industry certifications
- Experience within an MSP environment
- Exposure to cybersecurity solutions and best practices
- Experience supporting backup and disaster recovery solutions
What's On Offer?
- Salary of £30,000 - £34,500
- Ongoing training and professional development
- Industry certification support
- Clear progression opportunities
- Company events and team activities
- Flexible working arrangements as the role develops
- Eye care scheme
- Supportive and collaborative team environment
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
2nd Line IT Support Analyst in Blackburn employer: SER Limited
Join a dynamic Managed Service Provider in Blackburn, where your expertise as a 2nd Line IT Support Analyst will be valued and nurtured. With a strong focus on professional development, flexible working arrangements, and a collaborative team culture, this role offers you the chance to enhance your technical skills while making a meaningful impact on a diverse client base. Enjoy competitive salary packages and opportunities for progression in a supportive environment that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Analyst in Blackburn
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and any projects you've worked on. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line IT Support Engineer. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line IT Support Analyst in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line IT Support and showcases your networking skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific technologies you've worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and customer service. We love seeing candidates who can convey their enthusiasm for troubleshooting and helping clients.
Showcase Your Problem-Solving Skills:In your application, give examples of complex issues you've resolved in the past. We’re looking for those standout moments that demonstrate your troubleshooting prowess and ability to work under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SER Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking and troubleshooting. Be prepared to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, think of examples where you've delivered exceptional service. Highlight how you maintained communication with clients during support processes, as this is crucial for building trust and rapport.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like diagnosing a network issue or managing an incident. Practise articulating your thought process clearly, as interviewers want to see how you approach problems and make decisions.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
