At a Glance
- Tasks: Provide 1st and 2nd line IT support to clients across various industries.
- Company: Established Managed Service Provider with a focus on growth and development.
- Benefits: Salary up to £32,000, ongoing training, and clear progression opportunities.
- Other info: Potential for hybrid working after successful onboarding.
- Why this job: Join a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Experience in IT support, knowledge of Windows and Microsoft 365.
An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment.
The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line.
The Role
Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training.
Key Responsibilities
- Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools
- Troubleshooting hardware, software, and network-related issues
- Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint
- Managing and resolving support tickets within agreed SLAs
- Setting up and configuring laptops, desktops, mobile devices, and user accounts
- Supporting Windows operating systems and Active Directory environments
- Escalating complex issues where necessary
- Assisting with installations, upgrades, and IT projects
- Maintaining excellent customer service and communication throughout support cases
- Producing and updating technical documentation where required
Skills & Experience Required
- Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment
- Good knowledge of: Windows 10/11, Microsoft 365, Active Directory & Group Policy, Basic networking (DNS, DHCP, TCP/IP), Hardware builds and troubleshooting
- Strong communication and customer service skills
- Ability to prioritise and manage multiple support requests
- A proactive attitude with a willingness to learn and develop technically
- Full UK driving licence preferred
What’s On Offer
- Salary of £28,000 – £32,000 depending on experience
- Ongoing training and certification support
- Clear progression and development opportunities
- Exposure to a wide range of technologies and projects
- Supportive and collaborative team environment
- Potential hybrid working in the future following successful onboarding and progression
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.
1st / 2nd Line IT Support Engineer in Blackburn employer: SER Limited
Join a dynamic Managed Service Provider in Blackburn, where your growth is our priority. We offer a supportive and collaborative work culture, with ongoing training and certification opportunities to enhance your technical skills. Enjoy clear progression paths and the potential for hybrid working as you contribute to a diverse range of projects in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Engineer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows, Microsoft 365, and networking. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace 1st / 2nd Line IT Support Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Microsoft 365, and networking!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at StudySmarter and how your background makes you a great fit for this role. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our awesome team!
How to prepare for a job interview at SER Limited
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about a time you managed a tricky support ticket or helped a user with a complex problem—this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since strong communication is key in IT support, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so clarity is crucial!
✨Ask Questions
At the end of the interview, don’t hesitate to ask about the team dynamics, training opportunities, or the types of projects you'll be involved in. This shows your interest in the role and helps you gauge if it's the right fit for you.
