1st Line IT Support Engineer

1st Line IT Support Engineer Salary: Up to £30,000 DOE Location: Horsham The Opportunity Are you looking to kick-start or take the next step in your IT career with a growing Managed Service Provider? We're working with an ambitious and expanding MSP that has enjoyed year-on-year growth since launching eight years ago. Providing fully managed IT, communications and print services to businesses across the UK, they're now looking to welcome a motivated 1st Line IT Support Engineer to their technical team. This is a fantastic opportunity for someone with a passion for technology who wants to build their technical knowledge, gain industry-recognised certifications and progress their career within a supportive and hardworking environment. With a salary of up to £30,000, alongside fully funded training and examinations, this business is committed to investing in your development. Key Responsibilities - Providing 1st Line technical support to clients, responding to hardware and software queries via telephone, email and face-to-face. - Diagnosing and troubleshooting technical issues, identifying solutions and escalating more complex problems where necessary. - Supporting end users with day-to-day IT issues across a variety of client environments. - Assisting with Active Directory administration, user accounts and permissions. - Troubleshooting workstation, software and hardware-related issues. - Supporting networking environments, including routers, switches and wireless access points. - Updating the ticketing system accurately, ensuring all incidents and actions are recorded. - Working alongside the IT Manager and wider technical team to resolve recurring issues. - Continuously developing your technical knowledge across different IT technologies. - Delivering excellent customer service at all times. Skills