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- Tasks: Provide first-line IT support and manage hardware/software issues.
- Company: Join a dynamic IT team in Guildford with a supportive culture.
- Benefits: Hybrid working, competitive salary, and opportunities for growth.
- Why this job: Kickstart your IT career and make a real difference in a fast-paced environment.
- Qualifications: 2+ years in IT support, especially with M365 and Active Directory.
- Other info: Immediate start available; perfect for tech enthusiasts!
1st Line IT Support Engineer – Guildford – Hybrid Working!
Before applying for this role, please read the following information about this opportunity found below.
Location: Guildford, Surrey (2 days per week onsite after 1st month)
Salary: Dependant on experience
We\’re looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. In this hands-on role, you’ll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc.).
What you’ll do:
Provide first-line support for hardware, software, and connectivity issues
Set up and maintain laptops, desktops, and peripherals
Support user account management (Active Directory & M365)
Help with IT inventory, asset tracking, and documentation
Assist with internal systems, helpdesk queries, and demo room setup
What we’re looking for:
2+ years\’ experience in IT support (especially M365 & Active Directory)
Confident in hardware setup & troubleshooting
Local to Guildford (within 1-hour commute)
Full UK driving licence + own transport
You\’ll be joining a friendly, supportive team with opportunities to grow and learn in a fast-paced environment.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN
1st Line IT Support Engineer employer: SER Limited
Contact Detail:
SER Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings in Guildford. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and Active Directory during interviews. Bring examples of how you've solved problems in the past to really impress them.
✨Tip Number 3
Be proactive! If you see a job posting on our website, don’t wait around. Apply ASAP and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the hands-on stuff! Brush up on your hardware troubleshooting skills and be ready to talk about your experience with setting up laptops and desktops. They’ll want to know you can hit the ground running!
We think you need these skills to ace 1st Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with M365 and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to the team. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SER Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 tools and Active Directory. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had with hardware and software.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to think on your feet or handle a tricky situation, as this will demonstrate your ability to provide first-line support effectively.
✨Familiarise Yourself with the Company
Research the company and its culture. Understanding their values and the team dynamics can help you tailor your responses and show that you're genuinely interested in being part of their supportive environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team structure, opportunities for growth, or how they handle IT challenges. It shows you're engaged and eager to learn more about the role.
