At a Glance
- Tasks: Manage customer onboarding and implementation, translating complex pricing into actionable strategies.
- Company: Join Sequence, a fast-growing tech company with a dynamic culture.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of our product.
- Other info: Thriving in a fast-paced environment is essential; embrace uncertainty and drive change.
- Why this job: Be at the forefront of innovation, making a real impact on customer experiences.
- Qualifications: 2+ years in a technical role; strong communication and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
The role We’re looking for a Product Specialist to join Sequence and become the beating heart of our customer’s product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company. You’ll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.
What you’ll do:
- Manage the customer implementation lifecycle from signature to go-live
- Translate complex customer pricing models into the Sequence data model
- Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
- Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers every day
- Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Who you’ll be:
- 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
- Technical background – STEM degree and/or experience working with highly technical products or teams, or demonstrated technical side projects
- Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
- Strong communication skills and attention to detail
- Comfortable communicating and building relationships with technical and non‑technical stakeholders
This is a great fit if you:
- Enjoy being hands‑on with customers and detailed product implementations
- Want to work as part of a small, fast‑moving team
- Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and will navigate difficult but highly impactful business decisions
- Want to work on something new – the biggest product and company decisions still lie ahead of us
- Enjoy the uncertainty and unpredictability that comes with an early‑stage company
- Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
- Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering
This won’t be the right role if you:
- You require established, longstanding templates and structure to be provided for you. We are at a scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
- You prefer a slower pace. We’re tackling real problems for our customers today, so we need to move quickly.
- You want all of the benefits that come with a larger, established tech company.
- You are uncomfortable with being pulled across multiple, fast‑paced customer projects at once, often with detailed requirements and varying degrees of complexity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist - NYC
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Sequence!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Sequence would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Sequence through your school's career services!
We think you need these skills to ace Product Specialist - NYC
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Specialist - NYC, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Specialist - NYC position at Sequence. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Sequence
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
