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- Tasks: Mentor junior team members and manage a portfolio of high-potential lawyers.
- Company: Join Lawhive, a revolutionary legal tech firm backed by top investors.
- Benefits: Enjoy competitive salary, equity, 33 days off, and a top-spec Macbook.
- Why this job: Make a real impact in the legal industry with cutting-edge AI technology.
- Qualifications: 3+ years in customer success or account management, ideally in legaltech.
- Other info: Dynamic startup environment with opportunities for growth and mentorship.
The predicted salary is between 60000 - 70000 £ per year.
Salary: £60,000 - £70,000 + equity
Location: London/Hybrid - 2-3 days per week on-site
About Lawhive
Our mission is to make the law accessible to everyone. The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that’s why we’ve reinvented the entire model from the ground up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It’s our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law.
We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2024, we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started.
The Role
We’re hiring a Senior Lawyer Success Account Manager to support our Lawyer Success team. This is more than a typical success role - you’ll mentor and guide Junior Lawyer Success Account Managers, influence processes, consolidate feedback, and act as a partial escalation point for complex lawyer scenarios. You will also manage a portfolio of high-potential lawyers, helping them thrive on the platform while ensuring best practices across the team. Whether you’ve worked in customer success, operations or legaltech teams, this role is ideal if you’re ready to combine strategy, mentoring, and hands-on execution in a fast-growing startup environment.
Leadership
- Mentor Junior Lawyer Success Account Managers and support onboarding and training.
- Act as an escalation point for complex lawyer issues.
Process Improvement
- Refine Lawyer Success workflows and drive operational efficiencies.
- Support rollout of scalable processes and playbooks.
Portfolio Management
- Manage a strategic lawyer portfolio to improve engagement, billing, and adoption.
- Lead quarterly reviews and key check-ins.
Consultant Experience
- Gather feedback, resolve friction points, and run training sessions.
- Collaborate with Product and Legal Operations to enhance the lawyer journey.
Data & Impact
- Track engagement, churn, and growth metrics.
- Provide insights to support strategic planning.
What You’ll Bring
- Strong experience (3+ years) in customer success or account management within legaltech or professional services and ideally in a fast-paced startup.
- Experience in or with law firms, legaltech companies or platforms.
- Legal training, such as an LLB or previous practice as a solicitor.
- Can build long-term, trusted relationships and communicate confidently.
- A proactive, solutions-focused approach, passionate about improving processes and outcomes.
- Enjoy mentoring, coaching, and developing high-performing teams.
- Thrive in an environment where you can combine strategic thinking with hands-on execution.
- Are comfortable with ambiguity and motivated by shaping a growing company.
Interview process
- Introductory call with our Talent team
- 1:1 with your hiring manager
- Technical interview / practical skills assessment
- Values interview with one of our Founders
We offer!
- Meaningful early-stage equity at one of Europe’s fastest growing startups
- 33 days’ annual leave (25 + bank holidays) plus your birthday off
- Pension contribution via Nest
- 20% off legal fees through Lawhive
- Top-spec Macbook
- Regular team building activities and socials!
Diversity at Lawhive
At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team. We’re not yet where we want to be but as we scale we’ll only ever increase the focus we apply to this.
Senior Lawyer Success Account Manager employer: Sequel
Contact Detail:
Sequel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lawyer Success Account Manager
✨Tip Number 1
Get to know the company inside out! Research Lawhive's mission, values, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Senior Lawyer Success Account Manager. Be ready to share specific examples of how you've mentored others or improved processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Lawhive.
We think you need these skills to ace Senior Lawyer Success Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Lawyer Success Account Manager role. Highlight your relevant experience in customer success or legaltech, and show us how you can bring value to our team at Lawhive.
Showcase Your Mentoring Skills: Since this role involves mentoring Junior Lawyer Success Account Managers, share examples of how you've successfully guided others in the past. We want to see your passion for developing high-performing teams!
Be Data-Driven: We love numbers! When discussing your previous roles, include metrics that demonstrate your impact on engagement, churn, or growth. This will help us understand how you can contribute to our mission of making law accessible to everyone.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Sequel
✨Know Your Stuff
Make sure you understand the legaltech landscape and how Lawhive is revolutionising it. Brush up on your knowledge of AI in law and be ready to discuss how your experience aligns with their mission to make law accessible.
✨Showcase Your Mentoring Skills
Since this role involves mentoring Junior Lawyer Success Account Managers, prepare examples of how you've successfully guided others in the past. Highlight your coaching style and any processes you've improved in previous roles.
✨Be Data-Driven
Familiarise yourself with key metrics related to customer success and lawyer engagement. Be ready to discuss how you've used data to drive improvements in your previous positions, as this will resonate well with their focus on tracking engagement and growth.
✨Embrace the Startup Vibe
Lawhive is a fast-growing startup, so demonstrate your adaptability and enthusiasm for working in a dynamic environment. Share experiences where you've thrived amidst ambiguity and contributed to shaping processes or strategies.
