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- Tasks: Join a dynamic team providing top-notch support to our growing customer base.
- Company: Verisk, a leader in data analytics and technology for the insurance industry.
- Benefits: Flexible working options, professional development, and a supportive culture.
- Why this job: Make a real impact while learning and growing in a tech-driven environment.
- Qualifications: Experience with customer support, scripting languages, and a passion for problem-solving.
- Other info: Join a company recognised for its outstanding workplace culture and commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
You will be joining a growingteam ofSupport Analystswhoprovidehighquality support to ourever-growingcustomer base.As well as supporting our customers, you will use your Insurance experience to give guidance to and share knowledge with your team members.
The rolewill normally bebased in our office in Bishopsgate, London, although at present the team isalso working from home.Part-time working remotely can be accommodated.The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.
Responsibilities
Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to team processes
Provide reliable, high quality support to our customersfor the Whitespace Platform and other applications,accurately loggingandtrackingissues and communicatingwith customers.You will be workingwith customers viaphone, weband email, andoccasionallyface-to-face. You may also be asked to add to and update our growing knowledge base
Work with customers on authentication, SSO and Azure issues
Drive service improvements, team skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the team
Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team
Understandanddiagnosedata problems on the system, working with scripting languages and JSON data
Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments
Compliance & Training
- Adhere to all company & regulatory policies and procedures as instructed
- Carry out all training provided to deadlines prescribed
- Work with compliance on IT relevant areas such as Data Security and Financial Crime
- Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook
- Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations
Qualifications
Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSO
Programming in scripting languages and tools including Python, JQuery
Working with and manipulating JSON documents
- Technical aptitude and a keen interest in new technologies
Naturally driven to help colleagues and customers
A reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologies
Strong problem-solving skills – demonstrate ability to investigate and resolve a variety of software issues; from business process focussed to more technical and database issues
- Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers
- Experience of providing support to Insurance practitioners would be beneficial
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you\’ll have the chance to use your voice and build a rewarding career that\’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we\’ve been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World\’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We\’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Underwriting Solutions – provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions – supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions – offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions – provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions – provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions – delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft – provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran\’s status, age or disability. Verisk\’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
- Legal Employer Whitespace Software Limited
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Business Supp Analyst II (SEQ) employer: Sequel Business Solutions Ltd
Contact Detail:
Sequel Business Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Supp Analyst II (SEQ)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technical issues. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled challenges in the past, especially those related to tech support or customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Supp Analyst II (SEQ)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical aptitude, problem-solving skills, and any relevant experience in customer support or insurance. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your eagerness to learn and grow within our Support team.
Showcase Your Technical Skills: Since this role involves working with scripting languages and JSON, make sure to include any relevant projects or experiences that demonstrate your proficiency. We love seeing candidates who are keen on new technologies and can tackle technical challenges!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Sequel Business Solutions Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the Whitespace Platform and the technical aspects mentioned in the job description, like authentication and JSON. Brush up on your scripting skills, especially in Python and JQuery, as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues or improved processes. Think about times when you’ve helped customers or colleagues, as this role is all about providing high-quality support.
✨Be Ready to Collaborate
This position involves working closely with both customers and team members. Be prepared to talk about how you’ve worked in teams before, shared knowledge, and contributed to a positive work environment. Highlight your eagerness to learn from others and help them grow too.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the Support Analyst role. This shows you’re genuinely interested and engaged.
