Customer Services & Supply Chain Coordinator (Agency)

Seqens Custom Specialties is one of Europe’s largest contract manufacturers, employing over 180 people on Teesside. This 6-12 month role supports the efficient running of the Supply Chain function and reports to the Supply Chain Manager.

Responsibilities include:

• Receiving and processing sales orders and liaising with customers to ensure orders are acknowledged and delivered on the requested delivery date.
• Checking appropriate price lists against customer orders.
• Preparation of the correct documentation and liaising with the bank as necessary.
• Obtaining the most economical freight rates for specific delivery destinations, using approved hauliers.
• Liaising with hauliers daily to ensure on-time delivery of customer orders and providing the correct carrier notifications and shipping documents.
• Preparation of documentation for exports and liaising with customs brokers for import and export.
• Ensuring correct details are entered and updated onto the appropriate Movement Database.
• Liaising with operations personnel on requirements for delivery of raw materials to meet production slots.
• Inputting and processing purchase orders and coordinating deliveries of raw materials with suppliers and hauliers.
• Preparing month-end reports to customers as required.
• Supporting and liaising with Commercial Managers.
• Liaising with outside storage companies for stock movements and coordinating container loading where necessary.
• Supporting the accounts department with credit blocks, queries on invoices, creating return orders, and approving costs.
• Logging customer complaints.
• Maintaining agreed stock levels to reflect business requirements and ensure customer orders can be met.
• Liaising with operations on stock production and coordination of appropriate drumming slots to meet customer requirements.

Required skills:

• Customer service/supply chain experience in a chemical manufacturing environment.
• Previous logistical experience preferred.
• Experience of Import/Export logistics preferred.
• Experience of Deep sea, Short sea and EU logistics preferred.
• Excellent organisational and planning skills.
• Excellent written and verbal communication.
• Ability to work to deadlines with minimal supervision.
• Good attention to detail and accuracy.
• Excellent I.T. skills.
• Experience in SAP.
• Must be eligible to work in the UK.

At Seqens Custom Specialties, we are committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds. Should you have any accessibility requirements that would facilitate your application process, please email careersuk@seqens.com.

Job location: United Kingdom, England, Middlesbrough.

General information: A long-established Specialty chemicals producer with a Platinum Ecovadis rating based in the North East of England, supplying over 400 customers via 2 manufacturing sites with its own R&D facilities.

What makes the difference?

• We are a top tier COMAH site where Health and Safety is at the core of how we operate.
• Our people are our biggest asset, and we have long been a champion of the Better Health at Work programme.

Would you like to join an innovative group with a strong entrepreneurial spirit and a culture of excellence?