Customer Services & Supply Chain Coordinator

General information Company / Establishment A long-established Specialty chemicals producer with a Platinum Ecovadis rating based in the North East of England, supplying over 400 customers via 2 manufacturing sites with its own R&D facilitiesOur 4 key businesses are: Personal Care, Proprietary Reduced Environmental Impact products, Solvent Recovery, Custom Manufacturing to serve sectors including Cosmetics, Oil & Gas, Homecare, Animal Nutrition, LubricantsWhat makes the difference?- We are a top tier COMAH site where Health and Safety is at the core of how we operate, we pride ourselves on an excellent health and safety record and work hard to ensure the safety of all- Our people are our biggest asset and we have long been a champion of the Better Health at Work programme having gained 'maintaining excellence' rating for many years. This also extends to a strong ethos of support and opportunity for progression of our staffWould you like to join an innovative group with a strong entrepreneurial spirit and a culture of excellence?

The Seqens story began in 2003 in the Lyon, France area. Since then, the group has grown steadily to become a major global player in pharmaceutical solutions and specialty ingredients. We offer our customers contract manufacturing services and a broad portfolio of active ingredients and pharmaceutical intermediates. Today, Seqens employs nearly 2,700 people across 3 continents and 9 countries.

With 15 production sites and 5 R&D centers, we support over 1,500 customers worldwide Reference 2026-1849 Position descriptionJob Family / Sub-familySupply chain - LogisticsContract typePermanentJob titleCustomer Services & Supply Chain CoordinatorPosition Context: Seqens Custom Specialties is one of Europe's largest contract manufacturers.

It has two sites on Teesside employing over 180 people and is now one of Europe's largest providers of custom manufacturing services to blue chip petrochemical and speciality chemical companies as well as to smaller companies with niche applications.

This role supports the efficient running of the Supply Chain function and reports to the Supply Chain Manager.

Main tasks : Receiving and processing sales orders and close liaison with customers to ensure order is acknowledged and delivered on the requested delivery dateChecking appropriate price lists against customer ordersPreparation of the correct documentation and liaising with the bank as necessaryChecking and obtaining the most economical freight rates for specific delivery destinations, using approved hauliersClose liaison with hauliers on a daily basis to ensure on-time delivery of customer orders and providing the correct carrier notifications and shipping documentsPreparation of documentation for ExportsLiaising with customs brokers for Import and ExportEnsuring correct details are entered and updated onto the appropriate Movement DatabaseLiaising with operations personnel on requirements for delivery of raw materials to meet production slotsInputting and processing purchase orders and close liaison with suppliers and hauliers to co-ordinate deliveries of raw materials to ensure arrival within specific timescalePreparing month-end reports to customers as requiredSupporting and liaising with Commercial ManagersLiaising with outside storage companies for stock movements.

Co-ordinating container loading where necessary and ensuring that correct documentation is available at the time of despatchSupporting the accounts department with regard to credit blocks, queries on invoices, creating return orders and approving costs etcLogging customer complaintsMaintaining agreed stock levels to reflect the requirements of the business and ensure customer orders can be metLiaising with operations on stock production and co-ordination of appropriate drumming slots to meet customer requirements Required skills :Customer service/supply chain experience in a chemical manufacturing environment would be a distinct advantagePrevious logistical experience preferredExperience of Import/Export logistics preferredExperience of Deep sea, Short sea and EU logistics preferredExcellent organisational and planning skillsExcellent written and verbal communicationMust be able to work to deadlines with minimal supervisionGood attention to detail and accuracyExcellent I.T. skillsExperience in SAP Must be eligible to work in the UKAt Seqens Custom Specialties, we are committed to creating a diverse and inclusive workplace.

We welcome applications from individuals of all backgrounds, including but not limited to; race, ethnicity, gender, age, sexual orientation, disability and religion. We encourage all qualified candidates to apply and join us in fostering a culture of respect, openness and inclusion.

Should you have any accessibility requirements that would facilitate your application process, please email careersuk@seqens.comPosition locationJob locationUnited Kingdom, England, Billingham