At a Glance
- Tasks: Lead and optimise repair operations, ensuring top-notch service delivery and efficiency.
- Company: Join a forward-thinking tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team with a focus on continuous improvement and accountability.
- Why this job: Make a real impact in a role that drives operational excellence and customer success.
- Qualifications: Degree in engineering or related field; experience in service operations is a plus.
The predicted salary is between 50000 - 51000 £ per year.
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service. This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
Responsibilities:
- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the team to grow capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO9001, H&S, environmental and security requirements
- Support the adoption and optimisation of ERP (D365) service workflows
Day to Day:
- Monitor operational performance against SLA and KPI targets taking proactive action to address issues
- Review capacity planning and resource allocation against demand forecasts
- Lead daily/weekly operational reviews and escalation management
- Engage with key customers and internal stakeholders on service performance
- Drive continuous improvement initiatives and track implementation outcomes
- Ensure compliance, audit readiness, and process adherence across operations
- Support cross-functional coordination (Engineering, Supply Chain, Commercial and Customer Support)
- Oversee the system workflow performance and reporting accuracy
Due to the nature of the services delivered by the team, this role requires candidates to be UK SC cleared.
What you need to succeed:
- Degree in an engineering or related technical subject, or equivalent level of professional experience gained within an electronic repair or manufacturing environment
- Proven experience managing end-to-end service or production operations in a workshop environment
- Demonstrated ownership of operational KPIs, budgets, and performance improvement
- Experience driving continuous improvement (Lean / Six Sigma / CI methodologies desirable)
- Strong stakeholder management across technical and commercial functions
- Experience working with customer facing teams to support customers in a B2B environment
- Proficient with Microsoft Office applications, including for managing communications and data analysis
- Commercial awareness to managing costs and pricing for services
Nice to have:
- Formal qualification in electronics or a related discipline (e.g. ONC/HNC/HND, degree, or equivalent technical certification)
- Relevant qualifications to Repair services, e.g. IPC certification, auditor training, ITIL
- Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level
- Knowledge of Microsoft Dynamics AX / 365 environment and Power Applications
- Familiarity with preparing and delivering presentations to customers and partners
- Experience of leading a positive workplace culture and increasing employee satisfaction
- Project management experience
Repair Operations Manager in Cambridge employer: Sepura
At Sepura, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Cambridge. Our culture fosters collaboration and continuous improvement, providing employees with ample opportunities for professional growth and development. With a strong focus on operational excellence and customer satisfaction, we empower our team to drive impactful change while enjoying the benefits of a supportive workplace that values innovation and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Operations Manager in Cambridge
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Repair Operations Manager at Sepura!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sepura or be willing to refer you for that Repair Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sepura who’s on the lookout for their next Repair Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Repair Operations Manager role at Sepura!
We think you need these skills to ace Repair Operations Manager in Cambridge
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sepura. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sepura
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sepura. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
