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- Tasks: Provide top-notch IT support and troubleshoot issues for users across the business.
- Company: Join a dynamic team in a tech-savvy environment focused on innovation.
- Benefits: Gain hands-on experience, flexible hours, and opportunities for growth in IT.
- Why this job: Be the go-to person for tech solutions and make a real difference in user experience.
- Qualifications: Level 3 Information Communication Technician certificate and GCSE Maths and English.
- Other info: Perfect for tech enthusiasts eager to learn and grow in a supportive team.
The predicted salary is between 25000 - 32000 ÂŁ per year.
By supporting business users and associated departments, this role ensures all incidents are analysed, resolved, and reported back in a timely manner.
The IT Support Technician is responsible for delivering an excellent end-to-end support in accordance with the IT Team (Desktop services) service level agreements. The role offers a diverse day-to-day working experience with opportunity to support and work with Infrastructure services for onward development.
Main duties:
- Ensure all Desktop service desk incidents are appropriately prioritised based on impact, including triage and review of current call queues.
- Troubleshoot and resolve IT issues via phone, web, and in-person channels - Handling support requests by telephone, email or via service desk system.
- Review support request and manage/own through to resolution in a timely and professional manner, working with team members to share knowledge.
- Being integral in the diagnosis of reported faults and taking steps to resolve Hardware and Software issues.
- Ensure the reliable operation of client IT Hardware including PCs, Laptops and phones.
- Partner with IT and business personnel to discuss the impact of incidents on products and services.
- Provide business support around MS365 applications.
- Contribute to IT Desktop projects and investigations to enhance the IT services provided.
- Participate in supporting tasks and activities driven and led by the Infrastructure Team.
- Develop business support standards, processes and procedures, and guidelines for incident management in accordance with IT Strategy.
- Proactively engage with team members sharing and gaining knowledge on existing product and service technologies to aid the Teams performance and deliverables.
- Completing requested maintenance actions according to appropriate procedures.
- Produce, revise, and enhance IT procedures and documentation to support Desktop duties.
- Undertake evaluations of products, services or software that may enhance the desktop environment whilst balancing budget, security and product longevity.
Qualifications:
- Minimum Level 3 Information Communication Technician certificate
- GCSE Maths and English
Experience and Skills:
- Entry level work experience in IT service delivery
- Awareness of help desk ticketing software
- Passionate about prompt incident troubleshooting
- Strong customer service ethic
- Excellent verbal communication skills
- Excellent analytical and problem-solving skills
Personal Attributes (Essential):
- Highly motivated individual with initiative to achieve excellent support service.
- Flexible and hardworking.
- High interest in technology and always keen to learn how things “work”.
- Innovative and passionate about delivering and maintaining an exceptional IT user experience.
- Enthusiastic, approachable with a sense of humour and willing to “pitch in” for the benefit of the team.
IT Technician in Cambridge employer: Sepura plc.
Contact Detail:
Sepura plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research common IT Technician interview questions and practice your responses. Be ready to showcase your troubleshooting skills and share examples of how you've resolved issues in the past.
✨Tip Number 3
Show off your passion for tech! During interviews, let your enthusiasm for technology shine through. Talk about your favourite tools, recent projects, or any new skills you've picked up – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your customer service skills and problem-solving abilities – that’s what we love to see!
We think you need these skills to ace IT Technician in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight any relevant IT support experience, especially with troubleshooting and customer service, to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Don’t forget to mention specific examples of how you've resolved IT issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application showcases your excellent verbal and written communication skills. We want to see how you can explain complex IT issues in a simple way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sepura plc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common IT issues and troubleshooting methods. Familiarise yourself with the tools and software mentioned in the job description, like MS365 applications, so you can confidently discuss how you've used them in past experiences.
✨Showcase Your Customer Service Skills
Since this role heavily involves supporting business users, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight your communication skills and how you handle difficult situations with a positive attitude.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific incidents where you successfully diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Be a Team Player
This role requires collaboration with team members and other departments. Share examples of how you've worked effectively in a team setting, contributed to group projects, or shared knowledge with colleagues. Emphasise your willingness to learn and adapt for the benefit of the team.