At a Glance
- Tasks: Lead and optimise repair operations, ensuring top-notch service delivery and continuous improvement.
- Company: Join Sepura, a leader in innovative repair services with a global reach.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative culture focused on accountability and continuous improvement.
- Why this job: Make a real impact by driving operational excellence in a cutting-edge tech company.
- Qualifications: Degree in engineering or related field, plus experience in service operations management.
The predicted salary is between 45000 - 50000 £ per year.
We are on the lookout for a Repair Operations Managerto play a key rolein delivering the Sepura Repairservices to our global customer base.
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets.
The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager will be responsible for
- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the to grow team capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO9001, H&S, environmental and security requirements
- Support the adoption and optimisation of ERP (D365) service workflows.
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets.
The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager will be responsible for
- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the to grow team capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO9001, H&S, environmental and security requirements
- Support the adoption and optimisation of ERP (D365) service workflows.
- Day to Day
- Monitor operational performance against SLA and KPI targets taking proactive action to address issues
- Review capacity planning and resource allocation against demand forecasts
- Lead daily/weekly operational reviews and escalation management
- Engage with key customers and internal stakeholders on service performance
- Drive continuous improvement initiatives and track implementation outcomes
- Ensure compliance, audit readiness, and process adherence across operations
- Support cross-functional coordination (Engineering, Supply Chain, Commercial and Customer Support)
- Oversee the system workflow performance and reporting accuracy
Due to the nature of the services delivered by the team, this role requires candidates to be UK SC cleared.
- What you need to succeed
- Must-haves
- Degree in an engineering or related technical subject, or equivalent level of professional experience gained within an electronic repair or manufacturing environment
- Proven experience managing end-to-end service or production operations in a workshop environment
- Demonstrated ownership of operational KPIs, budgets, and performance improvement
- Experience driving continuous improvement (Lean / Six Sigma / CI methodologies desirable)
- Strong stakeholder management across technical and commercial functions
- Experience working with customer facing teams to support customers in a B2B environment
- Proficient with Microsoft Office applications, including for managing communications and data analysis
- Commercial awareness to managing costs and pricing for services.
- Nice to have
- Formal qualification in electronics or a related discipline (e. g. ONC/HNC/HND, degree, or equivalent technical certification)
- Relevant qualifications to Repair services, e. g. IPC certification, auditor training, ITIL
- Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level
- Knowledge of Microsoft Dynamics AX / 365 environment and Power Applications
- Familiarity with preparing and delivering presentations to customers and partners
- Experience of leading a positive workplace culture and increasing employee satisfaction
- Project management experience.
- #J-18808-Ljbffr
Repair Operations Manager in Cambridge employer: Sepura Limited
Join our dynamic team in Waterbeach as a Functional Test Engineer, where you'll thrive in a collaborative environment that fosters rapid learning and innovation. We offer competitive benefits, a strong focus on employee growth, and the opportunity to work on cutting-edge embedded communication systems. Our culture encourages proactive problem-solving and continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Operations Manager in Cambridge
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Sepura Limited, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Repair Operations Manager in Cambridge
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Sepura Limited specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Sepura Limited
✨Know Your Manufacturing Processes
Before you walk into the interview with Sepura Limited, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Sepura Limited value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
