Business Analyst in Burnley

Septodont is a leading manufacturer of dental pharmaceuticals and medical devices. The French-based company employs over 2,000+ people globally. We have six manufacturing plants in France, India, North and South America, and an international distribution network that is dedicated to serving the needs of dental professionals in more than 150 countries. Our North American operations have facilities in Ontario, Montreal, and Pennsylvania. It also has Latin American operations with facilities in Brazil and Colombia.

We have an opportunity for a Business Analyst, in Lancaster, PA.

Primary Duties And Responsibilities

• Load, validate, and maintain customer data in Salesforce.com.
• Manage recurring file uploads, perform data hygiene (deduplication, normalization), and ensure adherence to data governance and security standards.
• Develop and deliver Salesforce reports and dashboards.
• Build actionable analytics for Sales, Customer Success, and Operations; monitor data quality, completeness, and timeliness.
• Design, document, and optimize ERP business processes.
• Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-to-Cash, Procure-to-Pay, and Record-to-Report.
• Participate in transitioning activities from Microsoft Dynamics to SAP.
• Coordinate requirements, data migration rules, functional testing (SIT/UAT), cutover readiness, and post-go-live stabilization in partnership with IT and functional owners.
• Create and maintain high-quality process and system documentation.
• Produce SOPs, swimlane diagrams, data dictionaries, and change logs; ensure version control and accessibility in central repositories.
• Partner with cross-functional teams to align technology with business goals.
• Collaborate with Sales, Operations, Finance, and IT to translate business needs into clear requirements, user stories, and acceptance criteria.
• Enable users through training and support.
• Develop training materials, conduct workshops, and provide Tier-1/Tier-2 support for Salesforce data processes and new SAP workflows.

Education/Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• At least 2 years experience in sales, business, marketing or financial analysis.
• Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred.
• Additional certifications such as Certified Business Analysis Professional (CBAP) or Salesforce Certified Administrator are a plus.

Skills/Abilities

• Data Management & Analysis: Ability to handle large datasets, ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.
• ERP Systems Expertise: Familiarity with ERP platforms (Microsoft Dynamics and SAP), including process mapping, configuration understanding, and transition support.
• Business Process Documentation: Strong skills in creating clear, detailed process flows, SOPs, and technical documentation for cross-functional teams.
• Communication & Collaboration: Excellent verbal and written communication skills to work effectively with stakeholders across Sales, Operations, Finance, and IT.

What We Offer

• Competitive salary (and commission structure).
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Starting at approximately $62,000.00 USD with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.