At a Glance
- Tasks: Lead technical support teams and enhance service capabilities for global operations.
- Company: CLS, a leader in FX marketplace solutions with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to drive continual service improvements and work in a global setting.
- Why this job: Join a forward-thinking team and make a real impact in the tech support landscape.
- Qualifications: Experience in 3rd line desktop support and strong technical skills in Microsoft systems.
The predicted salary is between 48000 - 72000 £ per year.
CLS helps clients navigate the changing FX marketplace – reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward‑looking products make the trading process faster, easier, safer and more cost‑effective – empowering our clients’ success.
The Lead Service Support Engineer is primarily responsible for providing technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services.
Experience / essential and desired for successful job performance:
- Must have strong experience working within 3rd line desktop support teams across multiple geographical locations.
- Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment.
- Must have strong experience of application discovery, analysis, and packaging.
- Must have strong scripting experience.
- Strong knowledge of Active Directory domain services, group policy.
Lead Service Support Engineer in London employer: Sept 2017 Branding
At CLS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our Cyber / IT Security Specialists are equipped with the latest skills in a rapidly evolving field. Located in a vibrant financial hub, we provide our team with unique advantages, including access to industry-leading resources and a supportive network that empowers them to make a meaningful impact in the FX marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. We want to see how you tackle real-world problems, especially those related to technical support and service improvement.
✨Tip Number 3
Prepare for the technical questions! Brush up on your knowledge of Microsoft desktop operating systems and scripting. We’re looking for someone who can hit the ground running, so show us you’ve got the chops!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Lead Service Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Service Support Engineer role. Highlight your experience in 3rd line desktop support and any relevant technical skills, especially around Microsoft desktop operating systems and Citrix VDI environments.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical knowledge! Include specific examples of your experience with application discovery, analysis, and packaging, as well as any scripting you've done. We love seeing how you’ve tackled real-world problems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at CLS. Make it personal and engaging – we want to get to know you!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sept 2017 Branding
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft desktop operating systems and Citrix VDI environments. Be ready to discuss your experience with application discovery and packaging, as well as any scripting you've done. This will show that you're not just familiar with the tools, but that you can really leverage them.
✨Showcase Your Leadership Skills
As a Lead Service Support Engineer, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've provided technical leadership in previous roles, particularly in a global context. Think about times when you've driven service improvements or implemented new solutions that made a difference.
✨Understand Their Business
Do your homework on CLS and their role in the FX marketplace. Understand their products and how they empower clients. This knowledge will help you tailor your answers to show how your skills can directly contribute to their success and align with their goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might encounter in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
