At a Glance
- Tasks: Lead technical support teams and enhance service capabilities for global operations.
- Company: Join a forward-thinking company revolutionising the FX marketplace.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a highly secure and innovative environment.
- Why this job: Make a real impact by solving complex technical challenges in a collaborative setting.
- Qualifications: Experience in desktop support, strong technical skills, and a service-oriented mindset.
The predicted salary is between 51750 - 63250 £ per year.
CLS helps clients navigate the changing FX marketplace – reducing risk and creating efficiencies.
Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems.
Our innovative, forward‑looking products make the trading process faster, easier, safer and more cost‑effective – empowering our clients’ success.
- Functional title
- Location
- London
- Corporate title
- Report to
- Department
- Service Operations and Support
- No. of direct reports
- Job purpose
The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices.
The role will deliver an enhanced technical support capability that takes ownership of the EUC service.
The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services.
Experience / essential and desired for successful job performance
- Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations.
- Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment.
- Must have strong experience of application discovery, analysis, and packaging.
- Must have must a strong scripting experience
- Strong knowledge of Active Directory domain services, group policy and account management tooling.
- Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools.
- Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams.
- Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals.
- Strong documentation and report writing skills (to both technical and business audiences).
- Have excellent time management and organisational skills.
- Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes).
- Experience of working in highly secure and complex environments.
• Knowledge and experience of the following products
- Liquidware suite (Flex App and Profile Unity)
- SCCM OSD and Task Sequences
Qualifications / certifications
- Proven career managing and developing Desktop Support services in mission critical environments.
Success factors / ‘How’. Personal characteristics contributing to an individual’s ability to excel in the position
- Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
- Strong team working skills, both as a contributor and facilitator.
- Have the ability to influence decisions.
- Ability to communicate complex technical issues to different levels of management
- Proactive individual who can take the lead in engaging with the business stakeholders
- Self‑motivated to exceed management expectations and objectives.
- Demonstrate strong technical, analytical, and problem‑solving skills.
- Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business.
- A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
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Lead Service Support Engineer employer: Sept 2017 Branding
At CLS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our Cyber / IT Security Specialists are equipped with the latest skills in a rapidly evolving field. Located in a vibrant financial hub, we provide our team with unique advantages, including access to industry-leading resources and a supportive network that empowers them to make a meaningful impact in the FX marketplace.
