At a Glance
- Tasks: Lead technical support teams and enhance service capabilities for global operations.
- Company: Join a forward-thinking company revolutionising the FX marketplace.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a highly secure and innovative environment.
- Why this job: Make a real impact by solving complex technical challenges in a collaborative setting.
- Qualifications: Experience in desktop support, strong technical skills, and a service-oriented mindset.
The predicted salary is between 51750 - 63250 £ per year.
CLS helps clients navigate the changing FX marketplace – reducing risk and creating efficiencies.
Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems.
Our innovative, forward‑looking products make the trading process faster, easier, safer and more cost‑effective – empowering our clients’ success.
- Functional title
- Location
- London
- Corporate title
- Report to
- Department
- Service Operations and Support
- No. of direct reports
- Job purpose
The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices.
The role will deliver an enhanced technical support capability that takes ownership of the EUC service.
The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services.
Experience / essential and desired for successful job performance
- Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations.
- Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment.
- Must have strong experience of application discovery, analysis, and packaging.
- Must have must a strong scripting experience
- Strong knowledge of Active Directory domain services, group policy and account management tooling.
- Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools.
- Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams.
- Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals.
- Strong documentation and report writing skills (to both technical and business audiences).
- Have excellent time management and organisational skills.
- Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes).
- Experience of working in highly secure and complex environments.
• Knowledge and experience of the following products
- Liquidware suite (Flex App and Profile Unity)
- SCCM OSD and Task Sequences
Qualifications / certifications
- Proven career managing and developing Desktop Support services in mission critical environments.
Success factors / ‘How’. Personal characteristics contributing to an individual’s ability to excel in the position
- Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business.
- Strong team working skills, both as a contributor and facilitator.
- Have the ability to influence decisions.
- Ability to communicate complex technical issues to different levels of management
- Proactive individual who can take the lead in engaging with the business stakeholders
- Self‑motivated to exceed management expectations and objectives.
- Demonstrate strong technical, analytical, and problem‑solving skills.
- Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business.
- A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
- #J-18808-Ljbffr
Lead Service Support Engineer employer: Sept 2017 Branding
At CLS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring that our Cyber / IT Security Specialists are equipped with the latest skills in a rapidly evolving field. Located in a vibrant financial hub, we provide our team with unique advantages, including access to industry-leading resources and a supportive network that empowers them to make a meaningful impact in the FX marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sept 2017 Branding values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sept 2017 Branding might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sept 2017 Branding!
✨Direct Apply to Sept 2017 Branding
Let's not forget to apply directly through the Sept 2017 Branding website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Service Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sept 2017 Branding.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sept 2017 Branding. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sept 2017 Branding
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
