Job purpose
The candidate will provide technical support for CLSâ s Identity and Access Management software, Sailpoint IIQ and will be responsible for managing CLSâ s third party vendor that is contracted to maintain Sailpoint IIQ technical and day-to-day activities/tasks. The candidate will be part of the Logical Access Management team that services Joiner/Mover/Leaver processes, System/Application access recertifications and other IAM related activities such as on-boarding new applications to Sailpoint IIQ via the development and implementation of standard and custom â connectorsâ ,. The role requires focus in demonstrating a high degree of technical expertise and understanding of Sailpoint IIQ functionality and processes, whilst maintaining high standards of client services to CLS internal stakeholders. The candidate will be responsible for recommending and driving continuous improvement to CLS IAM and Sailpoint IIQ processes to maintain Logical Access Management standards expected of a highly regulated financial institution.
Essential Function / major duties and responsibilities of the job
Strategic
Ability to understand impact of proposed changes and drive solutions to meet those requirementsÂ
Document improvement ideas and articulate them simplistically to stakeholders
Ability to drive changes which will help the organization achieve its long-term strategic goals for IAM
Understand future growth in IIQ to ensure that is captured in requirements on an annual basisÂ
Have a good understanding of SAAS and how that will shape the future of IAM at CLSÂ
Operational
Provide exceptional client services to our internal stakeholders
Engage proactively with different internal teams to support changes as well as intercept them accordingly
Accountable for all aspects of Sailpoint IIQ (Healthchecks, performance, reporting, overseeing patches, upgrades, testing, and ad-hoc tasks)
Ability to oversee a 3rd party vendor which provides a managed services, engage accordingly with them, resolve and escalate issues as per SLAâ s
Responsible to implement temporary fixes and longer-term fixes to any upcoming issues
Ability to document test scripts and execute them accordingly
Leadership
Demonstrate networking capabilities with internal stakeholders
Lead by example when executing tasks
Take ownership of issues and see them to completion
Raises risks accordingly and also suggests/owns solutions on how to mitigate them
Not afraid to challenge the status quo by providing different solutions/point of views
Experience / essential and desired for successful job performance
Directly supported Sailpoint IIQ and other products related to it
Set up different type of connectors for application feeds to Sailpoint
Performed testing and rolled out changes in Sailpoint IIQ
Has done development work in the past in Sailpoint IIQ
Ability to perform patches and support upgrades is preferredÂ
Qualifications / certifications
Technical certifications are preferredÂ
Knowledge, skills and abilities / competencies required for successful job performance
Solid knowledge of Sailpoint IIQÂ
Team Player
Technical skills are a must
Ability to work independently with minimum supervision
Success factors / â Howâ . Personal characteristics contributing to an individualâ s ability to excel in the position
·    Ability to learn rapidly
·     Excellent communication skills and able to build relationships
·     Excellent organizational skills and attention to detail
·     Ability to multitask
·     Positive outlook and eagerness to learn
·     Keen to succeed and goal orientated
·     Creativity and persistence
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