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- Tasks: Lead operational excellence across Sephora's UK stores and manage new store openings.
- Company: Sephora is a leading beauty retailer focused on inclusivity and empowering individuals.
- Benefits: Enjoy a culture of empowerment, learning opportunities, and the chance to make a real impact.
- Why this job: Shape the future of retail while fostering a collaborative and dynamic team environment.
- Qualifications: Proven experience in multi-site retail operations and strong leadership skills required.
- Other info: Frequent travel across the UK stores is expected.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Senior Operations Manager – National role at SEPHORA
Join to apply for the Senior Operations Manager – National role at SEPHORA
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
The Opportunity
At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you’ll play a pivotal role in shaping how that vision comes to life across our entire store network.
Leading operational excellence nationwide, you’ll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership.
You\’ll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora’s growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people.
You Will Also Be Responsible For
- Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards.
- Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking.
- Supporting the implementation of Health & Safety best practices.
- Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions.
- Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care.
- Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups.
- Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues.
- Managing assigned operational budgets, including store supplies ordering and cost control.
- Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required.
- Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities.
- Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth.
- Fostering a collaborative, solutions-focused team culture that aligns with Sephora’s brand and retail values.
- Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities.
What You’ll Bring
Combining strategic vision with operational rigour, you’ll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores.
A strong understanding of store systems, omni-channel retail and digital retail tools means you’re ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you’ll thrive in Sephora’s dynamic environment, building trust, embracing change, and delivering results with creativity and confidence.
Our Ideal Candidate Will Also Possess
- Experience managing vendors, contracts, and operational budgets.
- Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally.
- Demonstrated ability to develop, lead, and inspire teams in a high-performance culture.
- Strategic thinking balanced with strong executional discipline.
- Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset.
- The ability and flexibility to travel frequently to stores across the UK.
Here, You Will Find
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Retail, Personal Care Product Manufacturing, and Retail Luxury Goods and Jewelry
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Senior Operations Manager - National employer: Sephora
Contact Detail:
Sephora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - National
✨Tip Number 1
Familiarise yourself with Sephora's brand values and mission. Understanding their commitment to diversity, inclusivity, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Sephora, especially those in operations roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage multi-site operations and lead cross-functional teams. Tailoring your stories to reflect Sephora's operational challenges will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in omni-channel retail and digital tools. Being knowledgeable about innovations in the retail space will show your proactive mindset and readiness to contribute to Sephora's growth.
We think you need these skills to ace Senior Operations Manager - National
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site retail operations and leadership. Emphasise your achievements in managing budgets, vendor relationships, and cross-functional projects that align with Sephora's operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your strategic vision aligns with Sephora's mission. Mention specific examples of how you've driven operational improvements and led successful store openings in the past.
Showcase Your Leadership Skills: Highlight your experience in developing and inspiring teams. Provide examples of how you've fostered a collaborative culture and achieved high performance in previous roles, as this is crucial for the Senior Operations Manager position.
Demonstrate Your Understanding of Omni-Channel Retail: Discuss your knowledge of omni-channel retail and digital tools in your application. Explain how you have successfully implemented these tools in past roles to enhance customer experience and operational efficiency.
How to prepare for a job interview at Sephora
✨Showcase Your Leadership Experience
As a Senior Operations Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed multi-site operations and inspired your team to achieve high performance.
✨Understand Sephora's Values
Familiarise yourself with Sephora's mission and values, particularly around diversity, inclusivity, and community. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.
✨Prepare for Cross-Functional Collaboration Questions
Given the role's emphasis on collaboration with various departments, think of specific instances where you've worked cross-functionally. Highlight your stakeholder management skills and how you've influenced outcomes in previous roles.
✨Demonstrate Strategic Thinking
Be prepared to discuss your strategic vision for operational excellence. Think about how you would approach implementing Standard Operating Procedures and managing budgets, and be ready to share your ideas during the interview.
