At a Glance
- Tasks: Lead seamless store operations and empower teams for exceptional customer experiences.
- Company: Join SEPHORA UK, a dynamic beauty retailer celebrating creativity and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
- Why this job: Shape the future of beauty while developing your leadership skills in a vibrant environment.
- Qualifications: Proven retail leadership experience with strong cash and stock management skills.
The predicted salary is between 30000 - 40000 € per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
The Opportunity
As the Operations Manager, you’ll be the guardian of flawless store operations – ensuring our cash, stock and back‑of‑house processes run seamlessly, efficiently and in perfect alignment with SEPHORA’s high standards. With your strategic mindset, operational expertise and passion for developing others, you’ll lead the teams who keep the store running smoothly behind the scenes. You’ll elevate every aspect of operational delivery, from stock flow and cash management to compliance, safety and commercial readiness, enabling our store teams to deliver unforgettable customer experiences every day.
If you thrive in a fast‑paced retail environment, enjoy building structure in moments of change, and love empowering teams through great process and great leadership, this is your moment to help shape the operational foundation of our newest flagship.
What You’ll Be Doing…
- Overseeing all day‑to‑day cash and stock operations, ensuring full compliance with SEPHORA policies and procedures.
- Driving operational efficiency through high standards of replenishment, cleanliness, organisation and visual presentation.
- Managing stockroom layout and workflow to optimise space, speed and productivity.
- Leading delivery processes to meet timing, accuracy and productivity targets.
- Directing cash desk operations – ensuring accuracy, security, compliance and smooth daily transactions.
- Facilitating cash‑management procedures, conducting audits and resolving discrepancies promptly.
- Maintaining optimal stock levels to prevent shortages and support strong commercial performance.
- Ensuring compliance across cash handling, returns, safety and all operational guidelines.
- Promoting safe working practices and maintaining a secure, hazard‑free environment for teams and customers.
- Leading and developing operational and cash desk teams, providing ongoing training, coaching and performance feedback.
- Ensuring effective use of SEPHORA digital tools to enhance efficiency and support personalised service.
- Managing performance of Beauty Advisors, setting goals and supporting their leadership development.
- Creating efficient staff schedules, rotas and daily plans that balance business needs with team wellbeing.
- Partnering closely with the Store Director and Customer Experience Manager on ER, payroll and resource planning.
- Working with Recruitment to onboard and attract strong talent for operational roles.
- Supporting the customer experience by resolving challenges quickly and ensuring operational readiness for exceptional service.
What You’ll Bring…
- Proven leadership experience in retail operations, with strong cash and stock management expertise.
- Strong organisational and time‑management skills with the ability to prioritise in a fast‑paced environment.
- A customer‑focused approach with confidence handling complex situations and resolving issues.
- Experience using digital tools to enhance operational efficiency.
- Strong analytical skills with the ability to interpret KPIs and drive performance improvements.
- Excellent communication and interpersonal skills to lead and motivate diverse operational teams.
- Experience navigating ER processes when required.
- Flexibility to work evenings, weekends and peak trading periods as needed.
Beautiful Benefits At SEPHORA UK
- SEPHORA University – receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location – including shoes, lunch and more.
- Competitive pay that grows with you – including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday – because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Operations Manager - Trafford, Manchester employer: Sephora
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. As an Operations Manager in Trafford, Manchester, you will benefit from industry-leading training, competitive pay with performance-based incentives, and a vibrant work culture that values teamwork and innovation. With generous holiday allowances, a paid day off for your birthday, and a commitment to employee wellbeing, SEPHORA is the perfect place to build a rewarding career in the dynamic beauty sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Trafford, Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and retail industry, especially those who work at SEPHORA. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by diving deep into SEPHORA’s values and recent initiatives. Show us that you’re not just passionate about beauty but also about how you can contribute to their mission of inclusivity and innovation.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SEPHORA family and ready to make an impact.
We think you need these skills to ace Operations Manager - Trafford, Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for beauty and retail shine through. We want to see how excited you are about the opportunity to work with SEPHORA and contribute to our vibrant community.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in retail operations, cash management, and team leadership. We love seeing how your skills align with what we’re looking for in an Operations Manager.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your achievements and qualifications. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it’s super easy to do!
How to prepare for a job interview at Sephora
✨Know Your Operations Inside Out
Before the interview, dive deep into SEPHORA's operational processes. Familiarise yourself with their cash and stock management practices, as well as their compliance standards. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully developed teams in the past. Share specific examples of how you've empowered others and improved operational efficiency. This is key for a role that focuses on leading diverse operational teams.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've faced challenges in retail operations and how you resolved them. SEPHORA values a customer-focused approach, so highlight your ability to handle complex situations and ensure smooth operations, especially during peak trading periods.
✨Engage with Their Values
SEPHORA prides itself on creativity, innovation, and inclusivity. During the interview, connect your personal values and experiences with theirs. Discuss how you can contribute to their mission of redefining beauty and enhancing customer experiences, making it clear that you’re not just looking for a job, but a place where you can thrive.
