SEPHORA UK is seeking an Omni Retail Service & Experience Manager to shape in-store and omnichannel journeys, partnering with Marketing, CRM, Digital, E-commerce, IT and Brand Partners to deliver outstanding customer experiences. You’ll drive service standards, loyalty, and commercial growth while leading cross-functional teams across the business.
You’ll own programs like Mystery Shop, Quiet Hours and Redeemable Services, ensuring integration with digital and physical journeys and measuring
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Omnichannel Experience & Service Manager employer: Sephora
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits, including industry-leading training and generous employee discounts, ensure that every team member feels valued and empowered. Located in the heart of London, this role offers unique opportunities to shape the future of beauty retail in one of the world's most dynamic markets.
