Overview
In this role you will drive the end-to-end digital campaigns and trading for SEPHORA UK across Web and App, translating commercial priorities into engaging online experiences. You will collaborate with Commercial, Marketing, Content, UX, Studio and Technology to optimise brand storytelling, product launches and promotions. Your focus is on revenue, conversion, and customer experience, delivering measurable growth and impactful digital journeys. This is a leadership role shaping the online customer experience in a fast-paced, multibrand retail environment.
Pay / Benefits
- Private Healthcare
- Life Assurance
- Private Pension
- employee discount
- birthday day off
- wellbeing platform
Responsibilities
- Own the end-to-end Web and App campaign, content and trading calendar aligned to commercial priorities and product launches
- Lead onsite campaign execution, launches, seasonal events and brand moments
- Prioritise category opportunities with Commercial, Trade and Marketing teams
- Monitor ecommerce performance KPIs and adapt onsite priorities to grow revenue, conversion and engagement
- Manage visibility strategy for focus brands, launches and high-impact activations
- Balance brand exposure with commercial performance and customer experience across journeys
- Lead ratings, reviews and customer-generated content roadmap to boost social proof and conversion
- Own onsite search, navigation, content placement and product discoverability
- Collaborate with SEO, CRO, UX, Commercial and Content teams to improve onsite effectiveness
- Co-define the Web and App customer experience roadmap to boost engagement and performance
- Lead, coach and develop a team of three, fostering ownership and high performance
- Oversee operational excellence across onsite delivery and cross-functional governance
Key requirements
- Commercially minded ecommerce leader with experience in strategy, performance and execution
- Proven track record in Ecommerce Trading and Onsite Experience Management in a fast-paced retail environment
- Experience managing high-volume ecommerce websites and apps; multi-brand retail beneficial
- Strong expertise in onsite trading, digital campaigns, search optimisation, customer journeys and product discovery
- Solid understanding of ecommerce KPIs (revenue, conversion, AOV, margin, category performance)
- Analytical mindset translating performance data into trading decisions
- Experience with onsite search, ecommerce analytics and optimisation platforms
- Proven ability to lead cross-functional initiatives and manage senior stakeholders
- People leadership experience with coaching and development of teams
- Strong planning, project management and problem-solving abilities
- Leadership and coaching
- Cross-functional collaboration
- Analytical mindset
- Onsite trading
- Digital campaigns
- Search optimisation (SEO)
Senior Manager, Ecommerce Campaigns & Trading in London employer: Sephora
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits, including industry-leading training and generous employee discounts, ensure that every team member feels valued and empowered. Located in the heart of London, this role offers unique opportunities to shape the future of beauty retail in one of the world's most dynamic markets.
