SEPHORA UK is seeking an Omni Retail Service & Experience Manager to shape in-store and omnichannel customer journeys. Reporting to the Retail Director, you’ll lead the evolution of our in-store experience, service strategy and customer engagement to drive store traffic and sustainable growth across the UK.
You’ll partner with Marketing, CRM, Digital, E-commerce, IT and Brand Partners to raise the bar on service standards, train teams, and roll out new omnichannel tools such as Click & Collect
#J-18808-Ljbffr
Omnichannel Experience Lead in London employer: Sephora
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits, including industry-leading training and generous employee discounts, ensure that every team member feels valued and empowered. Located in the heart of London, this role offers unique opportunities to shape the future of beauty retail in one of the world's most dynamic markets.
