Facilities Manager in London

At Sephora, we’re driven by our mission to create the most inspiring beauty community in the world. As we continue to expand across the UK, we’re looking for a Facilities Manager to join our passionate team. In this pivotal role, you’ll be the first point of contact for our retail stores, ensuring all facilities are running safely, efficiently, and in true Sephora style. From managing maintenance and compliance to coordinating external contractors, you’ll help create the exceptional in-store experience that keeps our teams and clients inspired every day.

You Will Also Be Responsible For:

• Acting as the main point of contact for retail stores regarding facility-related issues, service requests, and emergencies.
• Leading and monitoring maintenance and repair work across multiple locations, ensuring timely and effective resolutions.
• Scheduling and overseeing preventive maintenance programmes (HVAC, plumbing, electrical, fire safety, cleaning, etc.).
• Partnering with external contractors and consultants to track invoices, manage budgets, and support monthly reporting and forecasting.
• Managing PropertyPlus to ensure all jobs are correctly allocated, stores are using the system effectively, and training is provided where needed.
• Conducting regular follow-ups with Store and Operations Managers to ensure facility issues are addressed promptly.
• Maintaining accurate records of maintenance logs, vendor contracts, warranties, and compliance certifications.
• Supporting facilities-related projects including refurbishments, remodelling, equipment upgrades, and ad hoc initiatives.
• Ensuring full compliance across stores regarding fire life safety, HVAC, lifts, and all relevant legislative risk assessments.
• Supporting the Head of Property & Development during store visits and the Senior Retail Operations Manager with H&S-led tasks as required.

What You’ll Bring:

• A minimum of 5 years’ experience in facilities coordination or retail operations (multi-site experience strongly preferred).
• Strong organisational and multitasking skills with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships across stores, head office, and external partners.
• Solid technical understanding of building systems (HVAC, plumbing, electrical, general maintenance).
• Proficiency in Microsoft Office Suite and facilities management software.
• The ability to prioritise and adapt in a fast-paced retail environment.
• A strong knowledge of Health & Safety and environmental best practices.
• Membership to the IWFM preferred but not essential.

Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful.