At a Glance
- Tasks: Shape customer journeys across app and ecommerce platforms at SEPHORA UK.
- Company: Join the dynamic team at SEPHORA UK, part of the LVMH family.
- Benefits: Enjoy private healthcare, competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a key player in transforming beauty retail through innovation and inclusivity.
- Qualifications: Experience in Product Ownership and Agile delivery is essential.
The predicted salary is between 54000 - 66000 £ per year.
Position Product Owner - UK APP & Commerce Platforms Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are.
It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity.
Today, as we continue our exciting expansion across the UK, we're looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world's most dynamic retail markets.
The Opportunity This is an exciting opportunity to join SEPHORA UK as Product Owner – UK APP & Commerce Platforms, playing a key role in shaping and delivering customer-facing digital journeys across the app, ecommerce and wider commerce technology landscape.
You will act as the bridge between business and technology, translating local UK needs into clear product priorities while staying closely aligned with Sephora Central, EME and Global platform direction.
You will partner with technical teams, business stakeholders and delivery partners to turn complex requirements into practical, well-prioritised backlog items that create measurable customer, operational and commercial value.
Create clear epics, user stories and acceptance criteria for development, QA and business stakeholders.
Manage app prioritisation streams with UK and Central teams, balancing local customer needs, business value, platform direction and delivery capacity.
Collaborate with UK ecommerce, app, retail, marketing, loyalty, CRM, operations, technical, Central, EME and Global stakeholders to gather requirements and align on solutions.
Support roadmap planning, release coordination, dependency management and delivery tracking across app, ecommerce and commerce platforms.
Work within Scrum ceremonies including sprint planning, backlog refinement, reviews and retrospectives, helping the team maintain delivery focus and clarity.
Analyse problems, identify root causes, assess options and recommend pragmatic solutions that balance customer impact, technical constraints and delivery risk.
Make informed product decisions by using evidence, stakeholder input, customer impact and commercial value to guide prioritisation.
Communicate progress, risks, blockers, trade-offs and decisions clearly to technical and non-technical audiences.
Support testing, QA, release readiness and acceptance of delivered solutions, ensuring outcomes meet agreed requirements.
Drive continuous improvement across agile delivery, documentation, product governance and ways of working.
Represent UK requirements clearly with Central, EME and Global teams, ensuring local priorities are visible and actionable.
Proven experience in Product Ownership, Agile delivery, digital product delivery or a closely related role.
Strong understanding of Scrum, backlog management, sprint planning, refinement, reviews and delivery governance.
Experience creating high-quality epics, user stories, acceptance criteria and delivery documentation.
Awareness of APIs, integrations, OMS/order management, loyalty, CRM, promotions, testing and release processes.
Confidence working across technical and non-technical teams, including development, QA, business stakeholders and third-party partners.
Experience balancing customer experience, operational needs, commercial priorities, technical complexity and delivery risk.
Confidence working across technical and non-technical teams, including development, QA, business stakeholders and third-party partners.
Here's what you can look forward to: Private Healthcare, Life Assurance and Private Pension from day one.
Competitive pay that grows with you, including annual salary reviews. A generous employee discount across the world's best beauty brands. A paid day off on your birthday.
Access to a wellbeing and perks platform. Generous holiday allowance, with the option to buy more.
We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
CRM Product Owner in London employer: Sephora
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits, including industry-leading training and generous employee discounts, ensure that every team member feels valued and empowered. Located in the heart of London, this role offers unique opportunities to shape the future of beauty retail in one of the world's most dynamic markets.
