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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional skincare and fragrance experiences.
- Company: Join SEPHORA UK, a dynamic beauty retailer celebrating creativity and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and industry-leading training opportunities.
- Other info: Flexible hours, a paid day off on your birthday, and a commitment to diversity.
- Why this job: Shape customer journeys in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership in beauty or retail with a passion for skincare and fragrance.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As a Supervisor Skincare & Fragrance at SEPHORA UK, you’ll play a key role in bringing two of our most iconic categories to life. With your deep product expertise, love for storytelling and passion for exceptional service, you’ll create an environment where customers feel empowered, educated and inspired. You’ll develop and lead a talented team of Beauty Advisors, elevating their confidence, product knowledge and personalised consultation skills. With your leadership, the skincare and fragrance departments will deliver unforgettable customer journeys, outstanding commercial results and the seamless operational standards expected from a SEPHORA store. If you thrive in a fast‑paced, high‑growth environment, love blending education with experience, and want to shape a space where customers discover their new favourites, this is your moment.
What you’ll be doing…
- Leading, coaching and inspiring Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service.
- Providing ongoing training in product knowledge, selling skills, consultation techniques and category trends.
- Staying ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team.
- Driving sales performance through proactive engagement, building long‑lasting customer relationships and identifying upsell and cross‑sell opportunities.
- Managing customer enquiries and concerns with professionalism to maintain high satisfaction and loyalty.
- Overseeing inventory accuracy, visual standards, merchandising and stock flow to maintain a premium, organised department.
- Partnering with store leadership to deliver compelling campaigns, brand activations and seasonal skincare and fragrance experiences.
- Monitoring KPIs and using insights to optimise performance and support wider store goals.
- Ensuring compliance with SEPHORA operational standards, including loss prevention and health and safety.
- Conducting regular performance check‑ins, setting clear goals and supporting personalised development plans.
- Supporting senior leadership with Employee Relations processes when required, including attendance and performance conversations.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
What you’ll bring…
- Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
- Deep understanding of skincare products, ingredients, brand philosophies and customer needs.
- Strong ability to coach and develop individuals and teams.
- A genuine passion for SEPHORA, customer experience and team culture.
- Strong sales acumen with a track record of meeting or exceeding performance goals.
- Excellent communication skills and the ability to deliver personalised, impactful skincare advice.
- Strong organisational skills with the ability to thrive in a fast‑paced environment.
- Experience managing ER processes when required.
- Comfort with in‑store technology to support customer service, inventory and operational efficiency.
- Flexibility to work evenings, weekends and key trading periods.
Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:
- SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location - including shoes, lunch and more.
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday - because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Open Jobs Supervisor Skincare / Fragrance - Silverburn, Glasgow employer: Sephora
Contact Detail:
Sephora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Open Jobs Supervisor Skincare / Fragrance - Silverburn, Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into SEPHORA's values and mission. Show us that you’re not just a fit for the role, but also for the vibrant community we’ve built.
✨Tip Number 2
Bring your passion for beauty to the table! Share your personal experiences with skincare and fragrance products during the interview. We love hearing about what inspires you and how you connect with our customers.
✨Tip Number 3
Prepare to showcase your leadership skills! Think of examples where you've successfully coached or inspired a team. We want to see how you can elevate our Beauty Advisors and create unforgettable customer journeys.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the team. It’s a great way to demonstrate your enthusiasm and ensure you’re the right fit for SEPHORA. And remember, apply through our website for the best chance!
We think you need these skills to ace Open Jobs Supervisor Skincare / Fragrance - Silverburn, Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for beauty and skincare shine through! Share why you’re excited about the role and how your passion aligns with SEPHORA's values. We want to see your personality come alive on the page!
Tailor Your Experience: Make sure to highlight your relevant experience in beauty or retail. Use specific examples that showcase your leadership skills and product knowledge. We’re looking for how you’ve made an impact in previous roles, so don’t hold back!
Be Authentic: Don’t be afraid to be yourself in your application. Authenticity is key! Share your unique story and what makes you a great fit for our team. We value diversity and want to know what you bring to the table.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sephora
✨Know Your Products Inside Out
Before your interview, dive deep into the skincare and fragrance products SEPHORA offers. Familiarise yourself with key ingredients, brand philosophies, and current trends. This knowledge will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached someone to improve their skills or how you motivated a team to achieve sales targets. This will demonstrate your ability to inspire and develop others, which is crucial for the Supervisor role.
✨Emphasise Customer Experience
SEPHORA values exceptional customer service, so be ready to discuss how you've created memorable experiences for customers. Share stories that highlight your ability to build relationships, handle enquiries professionally, and go above and beyond to ensure satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common challenges in retail, such as managing inventory or resolving customer complaints. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.