Open Jobs Skincare Manager - Cardiff

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Skincare Manager at SEPHORA UK, you’ll be at the heart of bringing our skincare vision to life. You’ll lead with expertise, curiosity and passion - creating a space where education, confidence and personalised care come together, and where customers feel supported on their unique skincare journeys. You’ll guide and develop a talented team of Beauty Advisors, elevating their knowledge, service confidence and ability to deliver exceptional, tailored consultations. With your leadership, you’ll shape a high‑performing department that blends expertise, storytelling and operational excellence, ensuring skincare remains one of the most inspiring and trusted parts of the flagship experience. If you’re energised by developing people, love blending science with service, and want to shape a transformative skincare environment from day one, this is your moment.

What you’ll be doing…

• Leading, coaching and inspiring Beauty Advisors to deliver exceptional service and expert skincare consultations.
• Providing ongoing training in skincare knowledge, selling skills, ingredient understanding and personalised recommendation techniques.
• Staying informed on skincare trends, ingredients and innovations to inspire customers and support continuous team learning.
• Driving sales performance through personalised consultations, meaningful engagement and proactive upselling and cross‑selling.
• Resolving customer enquiries and concerns promptly to maintain the highest levels of satisfaction and loyalty.
• Overseeing all skincare operations, including inventory management, replenishment, and maintaining an elevated, organised department.
• Partnering with store leadership to deliver compelling promotional campaigns, activations and seasonal skincare moments.
• Ensuring compliance with SEPHORA operational standards across loss prevention, safety and health protocols.
• Conducting performance check‑ins, setting clear goals and supporting personalised development plans.
• Managing Employee Relations topics where needed, including attendance, performance and follow‑up conversations.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

• Proven leadership experience in beauty or retail, with strong skincare expertise.
• Deep understanding of skincare products, ingredients, brand philosophies and customer needs.
• Strong ability to coach and develop individuals and teams.
• A genuine passion for SEPHORA, customer experience and team culture.
• Strong sales acumen with a track record of meeting or exceeding performance goals.
• Excellent communication skills and the ability to deliver personalised, impactful skincare advice.
• Strong organisational skills with the ability to thrive in a fast‑paced environment.
• Experience managing ER processes when required.
• Comfort with in‑store technology to support customer service, inventory and operational efficiency.
• Flexibility to work evenings, weekends and key trading periods.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.