At a Glance
- Tasks: Lead and inspire a team to create unforgettable fragrance experiences for customers.
- Company: Join SEPHORA UK, a dynamic beauty retailer celebrating creativity and inclusivity.
- Benefits: Enjoy competitive pay, generous discounts, and industry-leading training opportunities.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Shape the fragrance experience in a fast-paced, innovative environment.
- Qualifications: Retail leadership experience and a passion for fragrance and customer service.
The predicted salary is between 30000 - 40000 £ per year.
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As a Fragrance Manager, you’ll play a defining role in bringing your store’s fragrance universe to life. With your deep product knowledge, storytelling ability and passion for customer experience, you’ll curate a space where discovery feels personal, immersive and unforgettable. You’ll lead your team to deliver exceptional service, empower Beauty Advisors to share compelling fragrance stories, and create meaningful connections with customers. Through coaching, development and on‑floor leadership, you’ll elevate expertise, drive commercial performance and shape a dynamic, educational environment that positions SEPHORA as the destination for fragrance. If you thrive in a fast‑paced setting, love blending creativity with strategy, and want to help create the fragrance experience for our newest flagship, this is your moment.
What you’ll be doing…
- Leading, coaching and inspiring Beauty Advisors to deliver exceptional service, grow their expertise and create memorable fragrance experiences.
- Delivering ongoing training in product knowledge, selling skills and personalised consultations to build confidence and capability.
- Conducting performance check‑ins, setting clear goals and supporting individual development plans.
- Staying ahead of fragrance trends and innovations to guide customers, inspire the team and keep the department culturally relevant.
- Leading the team to exceed sales targets through expert consultations, relationship building and thoughtful upselling and cross‑selling.
- Resolving customer enquiries and concerns promptly, upholding high satisfaction and loyalty.
- Overseeing fragrance operations, including inventory accuracy, stock flow, replenishment and visual standards.
- Collaborating with store leadership to deliver engaging promotional moments, brand activations and seasonal campaigns.
- Managing Employee Relations processes where needed, including attendance and performance conversations.
- Driving operational compliance across loss prevention, health and safety and SEPHORA standards.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
What you’ll bring…
- Proven retail leadership experience with strong capability in coaching, performance management and team development.
- Deep understanding of fragrance trends, storytelling and personalised consultation techniques.
- A commercial mindset with experience driving sales performance and delivering KPIs.
- Outstanding communication and interpersonal skills to build strong customer and team relationships.
- Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Experience managing ER processes where needed.
- A collaborative approach and ability to work cross‑functionally.
- Flexibility to work evenings, weekends and peak trading periods.
Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:
- SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
- Allowances tailored to your role and location - including shoes, lunch and more.
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
- Performance‑based commission tied to collective store success.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday - because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Open Jobs Fragrance Manager - Cardiff employer: Sephora
At SEPHORA UK, we pride ourselves on being more than just a beauty retailer; we are a community that champions creativity, inclusivity, and personal expression. As a Fragrance Manager in Cardiff, you will not only lead a passionate team but also benefit from exceptional training opportunities through SEPHORA University, competitive pay with performance-based incentives, and a vibrant work culture that celebrates diversity and personal growth. Join us to shape unforgettable fragrance experiences while enjoying generous benefits and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Open Jobs Fragrance Manager - Cardiff
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sephora, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sephora!
We think you need these skills to ace Open Jobs Fragrance Manager - Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sephora, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sephora and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sephora that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sephora
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
