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- Tasks: Manage stock, assist customers, and ensure smooth operations in a vibrant beauty environment.
- Company: Sephora celebrates diversity and empowers individuals in the beauty industry.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a fulfilling work experience.
- Why this job: Join a team that values authenticity and makes a difference in clients' lives every day.
- Qualifications: Prior retail experience preferred; passion for beauty and strong communication skills are essential.
- Other info: Flexible hours required, including evenings and weekends; training provided for new associates.
The predicted salary is between 24000 - 36000 £ per year.
Location: Bluewater Shopping Centre, Dartford
Type of contract: Permanent, Full Time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
The Beauty Advisor Operations at Sephora plays a crucial role in ensuring the smooth and efficient operation processes (cash and stock). They work closely with the management team and other store associates to meet customer demands and maintain an exceptional shopping experience.
Key Responsibilities:- Stock Management: Receive, inspect, and verify incoming shipments of merchandise. Unpack, label, and tag products accurately and efficiently. Organize and maintain inventory storage areas, including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.
- Stock Replenishment: Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.
- Documentation and Administration: Assist in handling product recalls and returns in compliance with company policies. Provide support during inventory audits and assist in resolving discrepancies. Collaborate with the management team to identify opportunities for process improvement.
- Cash Operations: Accurately process customer transactions, adhering to cash procedures as per Sephorapedia guidelines and audit reports, follow daily cash-in and cashout procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
- Customer Service: Foster client loyalty by warmly welcoming, attentively understanding, and exceeding their needs at Sephora, including introducing complimentary services and utilizing digital tools to enrich their experience. Additionally, share product knowledge effectively to drive sales, increase basket size, maintaining a friendly and engaging attitude. Support different categories on shopfloor, when asked to.
- Teamwork and Communication: Collaborate with store associates to understand their stock needs and priorities. Communicate effectively with the management team regarding stock-related issues. Coordinate with other departments, such as sales and customer service, to ensure smooth operations. Assist in training new stock associates on inventory management procedures. Maintain a positive and professional attitude while working in a fast-paced environment.
- Prior experience in store operations (cash and stock), or related roles is preferred.
- Knowledge of beauty and cosmetic products is advantageous.
- Strong organizational skills with exceptional attention to detail.
- Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks.
- Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
- Professional appearance with a passion for the beauty industry.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Contact Detail:
Sephora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Advisor Operations, Full Time 40h - Bluewater
✨Tip Number 1
Familiarise yourself with Sephora's product range and current trends in the beauty industry. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Sephora, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in store operations and how it relates to the responsibilities of a Beauty Advisor Operations. Be ready to share specific examples of how you've successfully managed stock or provided excellent customer service.
✨Tip Number 4
Showcase your teamwork and communication skills by preparing examples of how you've collaborated with others in a fast-paced environment. Highlighting your ability to work well with a team will resonate with the hiring managers at Sephora.
We think you need these skills to ace Beauty Advisor Operations, Full Time 40h - Bluewater
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Beauty Advisor Operations position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in store operations, customer service, and any knowledge of beauty products. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Personalised Cover Letter: In your cover letter, express your passion for the beauty industry and how you embody Sephora's values of diversity and inclusivity. Mention specific experiences that showcase your organisational skills and customer service excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Sephora
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your personal experiences with beauty products and how they have impacted you. This will demonstrate your genuine interest in the role and align with Sephora's values.
✨Highlight Your Organisational Skills
Given the importance of stock management in this role, be prepared to discuss your previous experience with inventory control. Provide specific examples of how you've successfully managed stock levels or improved processes in past positions.
✨Demonstrate Customer Service Excellence
Prepare to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to understand customer needs and provide tailored recommendations, as this is crucial for fostering client loyalty at Sephora.
✨Emphasise Teamwork and Communication
Since collaboration is key in this position, be ready to discuss how you've worked effectively within a team. Share instances where you've communicated stock needs or resolved issues with colleagues, showcasing your ability to maintain a positive work environment.
