Store Manager - Manchester, Arndale

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

Are you ready to drive a beauty revolution? Join Sephora, as we seek a passionate Store Manager to lead our store!

Reporting directly to the Retail Director, you will drive sales and champion excellence across all aspects of store performance. You’ll set the benchmark for exceptional customer experiences and operations, ensuring our store presentation and product curation reflect the high standards Sephora is renowned for. You\'ll also oversee budget management, ensuring we meet our financial targets with the precision and dedication that define our team.

Your primary goal? To unlock the full potential of your management team while consistently achieving and exceeding commercial objectives. If you thrive on innovation, are committed to accuracy, and possess the ability to inspire greatness in others, we’d love to hear from you!

Responsibilities:

Strategic Business Leadership

1. Provide strategic guidance to the Retail Director through market analysis, competitive landscape insights, and identifying new business opportunities.
2. Develop and present monthly reports to track competitor activities and performance metrics for strategic decision-making.
3. Formulate and implement short- and long-term business strategies to maximise sales and drive growth.
4. Offer actionable product recommendations based on local market insights and customer feedback to improve inventory performance.
5. Design and execute in-store promotional events and displays to enhance brand visibility and customer engagement.
6. Cultivate relationships with stores and head office departments to share insights, enhance operations, and ensure adherence to operational guidelines.

Customer Experience Excellence

1. Exemplify the Sephora Attitude, setting a high standard of customer engagement and satisfaction for the entire team.
2. Actively support team members in challenging situations to uphold exceptional client service standards.
3. Utilise customer satisfaction metrics to drive continuous improvement initiatives for the client experience and swiftly resolve complaints.
4. Reinforce and embed sales policies and techniques derived from Sephora University across all team members to ensure consistent execution.
5. Analyse sales performance data to identify trends and develop strategic action plans aimed at exceeding targets.

Sales and Operations Optimisation

1. Oversee day-to-day store operations, ensuring adherence to Sephora’s policies, including cash handling, stock management, and visual merchandising standards.
2. Drive operational efficiency by maintaining stock replenishment, optimising stockroom organisation, and ensuring cleanliness and safety across the store.
3. Direct cash desk operations, ensuring compliance with security protocols, accuracy, and effective cash management, resolving discrepancies swiftly.
4. Promote a safe and well-organised store environment, ensuring compliance with safety protocols and minimising workplace hazards.
5. Collaborate with Beauty Supervisors to align best practices, promotions, and customer experiences with sales goals and service targets.
6. Drive accountability for achieving sales targets across all product categories, including exclusive and Sephora Collection offerings.
7. Analyse sales results and develop targeted action plans to enhance performance and customer engagement.

Team Development & Management

1. Foster a high-performance culture by motivating, developing, and recognising team members through regular coaching, feedback, and a culture of appreciation to drive excellence and a positive work environment.
2. Effectively communicate the business strategy and operational objectives to the team, ensuring alignment and commitment.
3. Facilitate collaborative meetings with the Beauty and Operations Supervisors to analyse team performance and operational effectiveness.
4. Oversee the Performance Check-in and Improvement Plan processes to enhance individual and team performance continuously.
5. Strategically manage annual leave and scheduling to optimise staffing levels in alignment with business needs.
6. Collaborate with the recruitment department to attract and hire top talent for the store.

Skills:

1. Advanced Product & Customer Knowledge: In-depth understanding of Sephora’s product lines and customer engagement standards to drive exceptional client satisfaction.
2. Proven Retail Leadership: Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.
3. Digital & Analytical Competence: Strong digital orientation and analytical skills to interpret sales data, enhance decision-making, and optimize store performance.
4. Team Development & Coaching: Ability to mentor, inspire, and develop a high-performance team culture, promoting collaboration and individual growth.
5. Operational Excellence: Strong skills in overseeing store operations, ensuring adherence to policies, managing stock, cash handling, and optimizing store efficiency and safety.
6. Brand Alignment & Values Embodiment: Consistently represents Sephora’s values of inclusivity, creativity, and empowerment, projecting a professional image aligned with brand standards, and fostering an environment that celebrates beauty and self-expression.

Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.

While at Sephora, you’ll enjoy...

The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.