Operations Supervisor - Newcastle, Eldon Square

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As an Operations Supervisor at SEPHORA UK, you’ll play a vital role in shaping the operational heartbeat of your store. From day one, you’ll bring SEPHORA’s bold, inclusive and operationally excellent spirit to life – ensuring our stockroom and cashdesk function seamlessly, our shelves are always ready for our customers, and our team is confident, capable and set up for success.

You’ll lead all aspects of stock and cash operations with precision, developing Beauty Advisors in stock‑related processes and championing best practices that unlock efficiency, accuracy and exceptional store performance. With your strong leadership, passion for organisation and ability to coach others, you’ll drive high standards across inventory management, loss prevention and operational flow.

If you thrive in a fast‑paced retail environment, love building confident teams, and take pride in elevating operational excellence, this is your moment to help define how your store operates.

What you’ll be doing…

• Supervising, training and coaching Beauty Advisors on stock and cash organisation, safety processes and inventory management to build efficiency and confidence.
• Setting clear goals through performance check‑ins and personalised development plans to support continuous growth.
• Creating a collaborative, positive team culture that champions teamwork, innovation and high standards.
• Supporting leadership with Employee Relations processes, including attendance, performance and follow‑up actions.
• Providing ongoing training to elevate cash handling capability, operational accuracy, service confidence and product knowledge.
• Overseeing all cash operations including tills, reconciliations, safe management, deposits and daily audits ensuring accuracy, efficiency and compliance.
• Analysing cash‑related KPIs, identifying opportunities for improvement and driving action plans that elevate operational performance.
• Overseeing accurate stock control – monitoring inventory levels, organisation systems and replenishment to keep the sales floor fully stocked.
• Receiving, inspecting and processing deliveries to ensure accuracy, quality and timely availability of product.
• Leading loss‑prevention processes through regular stock audits and proactive issue resolution.
• Optimising stockroom layout, flow and procedures to enhance operational efficiency and minimise disruption.
• Partnering with store teams to meet customer demand through fast, accurate replenishment during peak periods.
• Using analytics across sales and service to inform future planning and optimise both experience and business outcomes.
• Maintaining organised, safe and compliant stockroom and store environments aligned to SEPHORA standards.
• Assisting customers with product queries where needed, offering recommendations that support an elevated service experience.
• Assisting with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

• Proven retail leadership experience with deep stock management knowledge and operational expertise.
• Strong coaching ability and experience developing individuals and teams.
• Confidence using stock management systems and technology to support operations.
• Analytical skills to assess performance, drive improvements and support commercial targets.
• Excellent communication and interpersonal skills, with the ability to motivate and influence diverse teams.
• Experience managing ER matters such as attendance and performance.
• Outstanding organisational skills and attention to detail in a fast‑paced environment.
• Understanding of loss prevention, safety protocols and inventory accuracy.
• Flexibility to work evenings, weekends and peak trading periods as needed.

Beautiful Benefits at SEPHORA UK

• SEPHORA University – receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location – including shoes, lunch and more.
• Competitive pay that grows with you – including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday.
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.