Customer Experience Leader – Immersive Beauty

Customer Experience Leader – Immersive Beauty

Full-Time 35000 - 42000 Β£ / year (est.) No working from home possible
Sephora USA, Inc

At a Glance

  • Tasks: Lead customer experience strategy and create unforgettable shopping moments at Sephora.
  • Company: Join the vibrant team at SEPHORA UK, a leader in beauty retail.
  • Benefits: Enjoy competitive pay, employee discounts, and opportunities for personal growth.
  • Other info: Dynamic role with a focus on creativity and collaboration.
  • Why this job: Shape how customers connect with beauty and make a real impact in-store.
  • Qualifications: Experience in customer service and a passion for beauty and retail.

The predicted salary is between 35000 - 42000 Β£ per year.

SEPHORA UK is seeking a Customer Experience Manager for its London store to shape how customers discover, engage with, and fall in love with Sephora. You will lead the customer experience strategy, elevate service standards, and coach a high-performing team to deliver personalised, seamless, and unforgettable experiences on the shop floor.

You will partner with Beauty Department Managers, drive omnichannel service, and collaborate with brands and Marketing to create immersive events.

Customer Experience Leader – Immersive Beauty employer: Sephora USA, Inc

Sephora USA, Inc. is an exceptional employer located in Greater London, offering a vibrant work culture that fosters creativity and collaboration. Employees benefit from comprehensive perks such as private healthcare, competitive salaries, and generous discounts, alongside ample opportunities for professional growth within the dynamic beauty industry. Join us to be part of a team that values innovation and empowers you to make a meaningful impact on brand success.

Sephora USA, Inc

Contact Details:

Sephora USA, Inc Recruitment Team

We think you need these skills to ace Customer Experience Leader – Immersive Beauty

Customer Experience Strategy
Service Standards Elevation
Team Coaching
Personalised Service Delivery
Omnichannel Service Management
Collaboration with Brands
Event Creation and Management