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- Tasks: Manage stock, assist customers, and ensure smooth cash operations at Sephora.
- Company: Sephora is a leading beauty retailer celebrating diversity and empowering individuals.
- Benefits: Enjoy a vibrant work culture, opportunities for growth, and employee discounts.
- Why this job: Join a team that values authenticity and makes a difference in the beauty industry.
- Qualifications: Prior experience in retail or beauty is a plus; strong communication skills are essential.
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Location: The Trafford Centre, Manchester
Type of contract: Permanent, Full Time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
The Beauty Advisor Operations at Sephora plays a crucial role in ensuring the smooth and efficient operation processes (cash and stock). They work closely with the management team and other store associates to meet customer demands and maintain an exceptional shopping experience.
Key Responsibilities:- Stock Management: Receive, inspect, and verify incoming shipments of merchandise. Unpack, label, and tag products accurately and efficiently. Organize and maintain inventory storage areas, including stockrooms and shelves. Perform regular stock counts and assist with inventory audits. Monitor stock levels and identify items that need to be reordered.
- Stock Replenishment: Work closely with the management team to prioritize stock replenishment tasks. Ensure that stockrooms are adequately stocked to meet customer demands. Restock products on the sales floor promptly and maintain appealing product displays. Monitor product expiry dates and rotate stock as necessary. Assist in the implementation of merchandising plans and promotional displays.
- Documentation and Administration: Assist in handling product recalls and returns in compliance with company policies. Provide support during inventory audits and assist in resolving discrepancies. Collaborate with the management team to identify opportunities for process improvement.
- Cash Operations: Accurately process customer transactions, adhering to cash procedures as per Sephorapedia guidelines and audit reports, follow daily cash-in and cash-out procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
- Customer Service: Foster client loyalty by warmly welcoming, attentively understanding, and exceeding their needs at Sephora, including introducing complimentary services and utilizing digital tools to enrich their experience. Additionally, share product knowledge effectively to drive sales, increase basket size, maintaining a friendly and engaging attitude. Support different categories on shop floor, when asked to.
- Teamwork and Communication: Collaborate with store associates to understand their stock needs and priorities. Communicate effectively with the management team regarding stock-related issues. Coordinate with other departments, such as sales and customer service, to ensure smooth operations. Assist in training new stock associates on inventory management procedures. Maintain a positive and professional attitude while working in a fast-paced environment.
- Prior experience in store operations (cash and stock), or related roles is preferred.
- Knowledge of beauty and cosmetic products is advantageous.
- Strong organizational skills with exceptional attention to detail.
- Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks.
- Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
- Professional appearance with a passion for the beauty industry.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Here, you will find:
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Beauty Advisor Operations, Full Time 40h - Trafford, Manchester employer: Sephora USA, Inc
Contact Detail:
Sephora USA, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Advisor Operations, Full Time 40h - Trafford, Manchester
✨Tip Number 1
Familiarise yourself with Sephora's product range and current trends in the beauty industry. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Sephora, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in stock management and customer service. Be ready to share specific examples of how you've successfully handled inventory or provided exceptional service in past roles.
✨Tip Number 4
Showcase your teamwork skills by highlighting any collaborative projects you've been part of. Sephora values communication and cooperation, so demonstrating your ability to work well with others will strengthen your application.
We think you need these skills to ace Beauty Advisor Operations, Full Time 40h - Trafford, Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in store operations, particularly in cash and stock management. Emphasise any previous roles where you provided exceptional customer service or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with Sephora's values. Mention specific experiences that demonstrate your ability to manage stock and provide excellent customer service.
Showcase Your Skills: Clearly outline your organisational skills and attention to detail in your application. Provide examples of how you've successfully managed inventory or improved processes in previous roles.
Highlight Teamwork Experience: Since teamwork is crucial for this role, include examples of how you've collaborated with others in past positions. Discuss any training or mentoring experiences you've had, as this will show your ability to work well within a team.
How to prepare for a job interview at Sephora USA, Inc
✨Know Your Products
Familiarise yourself with Sephora's range of beauty and cosmetic products. Being able to discuss specific items and their benefits will show your passion for the industry and help you connect with customers during the interview.
✨Demonstrate Teamwork Skills
Prepare examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the importance of teamwork at Sephora.
✨Showcase Your Customer Service Experience
Be ready to share instances where you've gone above and beyond for customers. This role requires exceptional customer service skills, so demonstrating your commitment to client satisfaction is key.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or Sephora's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
