At a Glance
- Tasks: Monitor security, implement playbooks, and engage with customers to ensure satisfaction.
- Company: Dynamic cybersecurity firm focused on client success and innovative solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative environment with mentoring opportunities and career advancement.
- Why this job: Join a team that values customer relationships and makes a real impact in cybersecurity.
- Qualifications: 5 years in cyber security, experience with SIEM/SOAR, and strong customer engagement skills.
The predicted salary is between 50000 - 60000 € per year.
Working within the Security Operation Centre, this role provides security monitoring and use case/playbook implementation on customer tenants, with a strong focus on customer satisfaction. This role goes beyond pure analysis to include significant customer engagement to ensure long‑term client retention.
Working within the Security Operations Team, this role involves building and maintaining long‑term relationships with our MXDR customers. The core objective is to ensure their environments consistently meet our Gold Standards, all customer calls are promptly addressed, and relevant updates are shared among peers. This collaborative approach guarantees that all other customers receive the same high level of quality service.
Main Tasks:
- Lead or oversee onboarding activities and technical catch‑up calls with a proactive / problem solving mindset.
- Detection rule creation, log source onboarding, tuning and building response plans / playbooks.
- Respond to customer requests for enhanced security monitoring and automation by assisting in the recommendation, deployment, and optimization of detection rules and response playbooks.
- Lead upon in‑life services (operational clients) and onboarding of new customers, ensuring seamless integration.
- Assist with troubleshooting issues related to security platforms, log sources, and detection rules.
- Own and actively respond to escalated, complex cases supporting SecOps Analysts and Engineers where necessary.
- Actively participates in the mentoring and training of SecOps Analyst/Engineers.
- Confidently creates, and adheres to, Standard Operating Procedures with an eye for continuous improvement.
- Engages and participates in NetSec and Project Delivery / Professional Services projects and tasks.
- Confident service ownership within a Security Operations Discipline, offering advice and training to other SOC Analysts/Specialists.
- Contribute to the SecOps On‑Call Rota (approximately 1 week in 8).
- Supports Customer Success with QBRs and service reviews as a technical resource.
Personal Qualities:
- A “Customer Centric” attitude, with the ability to communicate with both technical and non‑technical parties effectively.
- The ability to build credibility quickly with colleagues.
- Capable of quickly adapting to a situation and providing a solution‑oriented mindset to it.
Qualifications & Experience:
- 5 years’ experience as a Cyber Security Analyst / Engineer or similar role.
- Confident working with SIEM / SOAR (Splunk, Sentinel, Google SecOps etc) to deliver successful security outcomes.
- Expert in supporting all current service offerings.
- Experience in customer engagement, adept at identifying and addressing customer needs, and proficient at fostering positive client relationships.
Cyber Security Engineer in London employer: SEP2
As a Cyber Security Engineer within our dynamic Security Operations Centre, you will thrive in a collaborative work culture that prioritises customer satisfaction and long-term relationships. We offer extensive employee growth opportunities through mentoring and training, alongside a commitment to continuous improvement and innovation in security practices. Located in a vibrant tech hub, our company provides a supportive environment where your contributions directly impact client success and retention.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Security Engineer in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with fellow Cyber Security enthusiasts. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to security monitoring and playbook implementation. This gives potential employers a taste of what you can bring to the table, and we love seeing creativity in action!
✨Tip Number 3
Don’t be shy about reaching out! If you see a role that excites you on our website, drop a message to the hiring manager or team lead. A little initiative goes a long way, and it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Prepare for the interview like it’s a mission! Research the company’s security practices and come armed with questions about their current challenges. We appreciate candidates who are proactive and ready to engage in meaningful discussions about customer satisfaction and security solutions.
We think you need these skills to ace Cyber Security Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cyber Security Engineer role. Highlight your experience with SIEM/SOAR tools and any customer engagement you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for cyber security and how your skills align with our customer-centric approach. Let us know why you're excited about joining StudySmarter!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex security issues in the past. We love candidates who can think on their feet and provide solutions, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at SEP2
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tools and technologies mentioned in the job description, like SIEM and SOAR platforms. Brush up on your experience with Splunk or Google SecOps, as you might be asked to discuss specific scenarios where you've used these tools effectively.
✨Show Off Your Customer Engagement Skills
Since this role emphasises customer satisfaction, prepare examples of how you've successfully engaged with clients in the past. Think about times when you’ve turned a challenging situation into a positive outcome, as this will demonstrate your customer-centric attitude.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach onboarding new customers or troubleshooting security issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Team Spirit
This role involves collaboration with other team members, so highlight your ability to work well in a team. Share experiences where you’ve mentored others or contributed to team projects, showcasing your commitment to continuous improvement and knowledge sharing.
