At a Glance
- Tasks: Monitor security and implement solutions to protect customer environments.
- Company: Dynamic cybersecurity firm focused on customer satisfaction and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Join a team that makes a real difference in cybersecurity while engaging with clients.
- Qualifications: 5 years in cyber security, experience with SIEM/SOAR tools, and strong customer engagement skills.
The predicted salary is between 50000 - 60000 € per year.
Working within the Security Operation Centre, this role provides security monitoring and use case/playbook implementation on customer tenants, with a strong focus on customer satisfaction. This role goes beyond pure analysis to include significant customer engagement to ensure long‑term client retention. Working within the Security Operations Team, this role involves building and maintaining long‑term relationships with our MXDR customers. The core objective is to ensure their environments consistently meet our Gold Standards, all customer calls are promptly addressed, and relevant updates are shared among peers. This collaborative approach guarantees that all other customers receive the same high level of quality service.
Main Tasks:
- Lead or oversee onboarding activities and technical catch‑up calls with a proactive / problem solving mindset.
- Detection rule creation, log source onboarding, tuning and building response plans / playbooks.
- Respond to customer requests for enhanced security monitoring and automation by assisting in the recommendation, deployment, and optimization of detection rules and response playbooks.
- Lead upon in‑life services (operational clients) and onboarding of new customers, ensuring seamless integration.
- Assist with troubleshooting issues related to security platforms, log sources, and detection rules.
- Own and actively respond to escalated, complex cases supporting SecOps Analysts and Engineers where necessary.
- Actively participates in the mentoring and training of SecOps Analyst/Engineers.
- Confidently creates, and adheres to, Standard Operating Procedures with an eye for continuous improvement.
- Engages and participates in NetSec and Project Delivery / Professional Services projects and tasks.
- Confident service ownership within a Security Operations Discipline, offering advice and training to other SOC Analysts/Specialists.
- Contribute to the SecOps On‑Call Rota (approximately 1 week in 8).
- Supports Customer Success with QBRs and service reviews as a technical resource.
Personal Qualities:
- A “Customer Centric” attitude, with the ability to communicate with both technical and non‑technical parties effectively.
- The ability to build credibility quickly with colleagues.
- Capable of quickly adapting to a situation and providing a solution‑oriented mindset to it.
Qualifications & Experience:
- 5 years’ experience as a Cyber Security Analyst / Engineer or similar role.
- Confident working with SIEM / SOAR (Splunk, Sentinel, Google SecOps etc) to deliver successful security outcomes.
- Expert in supporting all current service offerings.
- Experience in customer engagement, adept at identifying and addressing customer needs, and proficient at fostering positive client relationships.
Cyber Security Engineer employer: SEP2
As a Cyber Security Engineer within our dynamic Security Operations Centre, you will thrive in a collaborative work culture that prioritises customer satisfaction and long-term client relationships. We offer extensive employee growth opportunities through mentoring and training, alongside a commitment to continuous improvement and innovation in security practices. Located in a vibrant area, our company provides a supportive environment where your contributions directly impact our clients' success, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Security Engineer
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with fellow cyber security enthusiasts. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, detection rules, or any playbooks you've developed. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical questions and customer engagement scenarios. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Cyber Security Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cyber Security Engineer role. Highlight your experience with SIEM/SOAR tools and any customer engagement you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-centric attitude and problem-solving mindset. Let us know why you're passionate about security and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical parties, make sure to demonstrate your communication skills in your application. We love candidates who can bridge the gap between tech and clients!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at SEP2
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tools and technologies mentioned in the job description, like SIEM and SOAR platforms. Brush up on your experience with Splunk, Sentinel, or Google SecOps, as you might be asked to discuss specific scenarios where you've used these tools.
✨Show Off Your Customer Engagement Skills
Since this role emphasises customer satisfaction, prepare examples of how you've successfully engaged with clients in the past. Think about times when you’ve gone above and beyond to meet a customer's needs or resolved complex issues, and be ready to share those stories.
✨Demonstrate Problem-Solving Mindset
Be prepared to showcase your proactive approach to problem-solving. You might be given hypothetical scenarios during the interview, so practice articulating how you would tackle various security challenges while keeping customer satisfaction at the forefront.
✨Emphasise Team Collaboration
This role requires working closely with other team members and customers. Highlight your experience in collaborative environments and how you’ve contributed to team success. Be ready to discuss how you mentor others and share knowledge within a team setting.
