At a Glance
- Tasks: Build and nurture relationships with partners, optimising their performance and ensuring long-term success.
- Company: Seopa is a multi-award-winning company leading in insurance and finance price comparison engines.
- Benefits: Enjoy private medical insurance, performance-based bonuses, and hybrid working arrangements.
- Other info: Role involves attending partner meetings and conferences primarily within the UK.
- Why this job: Significant opportunity to develop relationships and manage larger strategic partnerships over time.
- Qualifications: Minimum 3 years in a customer-facing account management role, ideally in technology or financial services.
The predicted salary is between 40000 - 50000 £ per year.
Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.
Key Responsibilities
- Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
- Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
- Serve as a trusted advisor and subject matter expert, articulating Seopa's value proposition clearly to partners.
- Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
- Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
- Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
- Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
- Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
- Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
- Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.
Personal Specification
- The successful candidate will be determined, proactive, and eager to embrace new responsibilities.
- A confident and empathetic communicator, comfortable engaging with senior executives.
- A natural planner with excellent organisational skills and attention to detail.
- Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment.
Academics
- Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
- 3 grades B or above at A-Level are desirable but not essential.
Essential Criteria
- Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
- Proven ability to manage and grow multiple B2B relationships profitably.
- Demonstrated success working in a target-driven environment.
- Excellent analytical and data interpretation skills.
- High proficiency in MS Office (particularly Excel).
- Superb written and verbal communication skills, both face-to-face and virtual.
- Proven ability to self-educate and adapt quickly to new information.
Desirable Criteria
- Experience in IT, e-commerce, fintech, or financial services.
- Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
- Use of AI to automate and improve processes.
- Appreciation of web/software development.
- Experience of CRM systems (e.g., HubSpot) and Google Analytics.
Company Values
- SMART - We are innovative and strategic. We find better ways to do things.
- EFFICIENT - We maximise productivity and value for money. We minimise waste and duplication.
- OPEN - We are one team diverse, loyal and respectful. We welcome new ideas, challenge and change.
- PASSIONATE - We are ambitious, positive and driven. We celebrate the success of our company and colleagues.
- ACCOUNTABLE - We are responsible, trustworthy and dependable. We do what we say we will.
Remuneration
- Performance Based Bonus
- Private medical insurance
- Life assurance
- Pension with annual pension clinic
- Health cashback plan
- Hybrid working arrangements
- Additional service-related holidays and option to buy more
- Cycle-to-work scheme
- Full access to online learning system
- Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working. Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. Alongside operating our own consumer brands, we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually. Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020-2022), and Platinum Best Managed Companies award (2023-2025). We also won Employer of the Year (under 150 employees) at the Belfast Telegraph Business Awards 2026.
Senior Customer Success Executive in Belfast employer: Seopa
Join Seopa, based in Belfast, known for its innovative approach and award-winning culture. Enjoy perks like a health cashback plan and flexible hybrid working while collaborating with passionate colleagues. Seopa has received multiple Deloitte awards, highlighting its growth and success in the market.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Executive in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Seopa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Seopa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Executive in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Seopa:Your cover letter is your chance to shine! Tell us why you want to work at Seopa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Seopa!
How to prepare for a job interview at Seopa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
