At a Glance
- Tasks: Build and nurture strong relationships with partners to drive growth and retention.
- Company: Join a multi-award-winning company known for innovation and inclusivity.
- Benefits: Enjoy performance bonuses, private medical insurance, and flexible hybrid working.
- Other info: Dynamic environment with opportunities for career progression and professional development.
- Why this job: Make a real impact by optimising partner performance and driving measurable value.
- Qualifications: 3+ years in customer-facing roles, strong analytical skills, and excellent communication.
The predicted salary is between 45000 - 60000 € per year.
Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.
Key Responsibilities
- Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
- Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
- Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
- Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
- Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
- Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
- Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
- Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
- Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.
Academics
Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
Essential Criteria
- Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
- Excellent analytical and data interpretation skills.
- High proficiency in MS Office (particularly Excel).
- Superb written and verbal communication skills, both face-to-face and virtual.
Desirable Criteria
- Experience in IT, e-commerce, fintech, or financial services.
- Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
- Appreciation of web/software development.
- Experience of CRM systems.
Remuneration
- Performance Based Bonus
- Private medical insurance
- Life assurance
- Pension with annual pension clinic
- Health cashback plan
- Hybrid working arrangements
- Additional service-related holidays and option to buy more
- Cycle-to-work scheme
- Full access to online learning system
- Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working.
Sr Customer Success Manager in Belfast employer: Seopa Ltd
Seopa is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive and grow. With a strong focus on professional development, flexible hybrid working arrangements, and a comprehensive benefits package including private medical insurance and performance-based bonuses, we empower our team to build meaningful relationships and drive success for our partners. Join us in a role that not only fosters personal growth but also contributes to the innovative spirit of a multi-award-winning company.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Customer Success Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for customer success shine through. Share stories of how you've driven partner growth and retention in the past – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to highlight how your skills can help them achieve their goals.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings that can help you land that perfect role. Keep an eye on our updates and apply directly through us to increase your chances of getting noticed!
We think you need these skills to ace Sr Customer Success Manager in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in customer success and account management, especially if you've worked in tech or financial services. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven partner growth or improved performance in previous roles. Numbers and data can really make your application stand out to us.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer success shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Seopa Ltd
✨Know Your Partners
Before the interview, research the company’s existing partners and their performance metrics. Understanding their business model and how they align with Seopa's goals will help you demonstrate your ability to nurture relationships and drive growth.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to optimise account performance in previous roles. Be ready to discuss specific tools or strategies you've employed, especially in digital marketing, as this will highlight your analytical prowess and relevance to the role.
✨Practice Negotiation Scenarios
Since negotiating commercial terms is a key part of the job, think of past experiences where you successfully negotiated deals. Practise articulating your approach and the outcomes, as this will showcase your confidence and strategic thinking during the interview.
✨Engage with Cross-Functional Collaboration
Be prepared to discuss how you've worked with different teams in the past, such as marketing or product management. Highlighting your collaborative skills will show that you can effectively partner with various departments to achieve mutual success.
