At a Glance
- Tasks: Build and nurture strong relationships with partners to drive growth and retention.
- Company: Join a multi-award-winning company known for innovation and inclusivity.
- Benefits: Enjoy hybrid working, performance bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Dynamic environment with opportunities for career progression and collaboration across teams.
- Why this job: Make a real impact by optimising partner performance and driving measurable value.
- Qualifications: 3+ years in customer-facing roles, excellent analytical skills, and strong communication abilities.
The predicted salary is between 45000 - 55000 € per year.
Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.
Key Responsibilities
- Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
- Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
- Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
- Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
- Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
- Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
- Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
- Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
- Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.
Academics
Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
Essential Criteria
- Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
- Excellent analytical and data interpretation skills.
- High proficiency in MS Office (particularly Excel).
- Superb written and verbal communication skills, both face-to-face and virtual.
Desirable Criteria
- Experience in IT, e-commerce, fintech, or financial services.
- Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
- Appreciation of web/software development.
- Experience of CRM systems.
Remuneration
- Performance Based Bonus
- Private medical insurance
- Life assurance
- Pension with annual pension clinic
- Health cashback plan
- Hybrid working arrangements
- Additional service-related holidays and option to buy more
- Cycle-to-work scheme
- Full access to online learning system
- Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working.
Senior Customer Success Manager (Hybrid) in Belfast employer: Seopa Ltd
Seopa is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive. With a strong focus on professional growth, the Senior Customer Success Manager role provides opportunities to develop strategic partnerships while enjoying benefits such as private medical insurance, performance-based bonuses, and flexible hybrid working arrangements. Join a multi-award-winning company that values innovation and collaboration, ensuring you make a meaningful impact in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (Hybrid) in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and meetups to connect with potential employers and partners. Don't be shy – introduce yourself and share your passion for customer success!
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share insights, engage with posts, and connect with people in the industry. A strong online presence can open doors and lead to job opportunities.
✨Tip Number 3
Prepare for interviews by researching the company and its partners. Understand their goals and challenges, and come ready with ideas on how you can drive growth and retention in their customer success strategy.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who are genuinely interested in joining our team and contributing to our mission of delivering exceptional customer success.
We think you need these skills to ace Senior Customer Success Manager (Hybrid) in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in account management and customer success, especially in tech or financial services, to show us you’re the right fit.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use numbers and specific examples to demonstrate how you've driven partner growth and retention in previous roles. This will help us understand the value you can bring.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see your skills and experiences that align with the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Seopa Ltd
✨Know Your Partners
Before the interview, research the company’s existing partners and their performance metrics. Understanding their business model and how they optimise partner relationships will help you demonstrate your ability to drive growth and retention effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to improve partner performance in previous roles. Highlight your proficiency in tools like Excel and any experience with digital marketing strategies that can enhance account management.
✨Practice Your Communication
Since this role requires superb written and verbal communication skills, practice articulating your thoughts clearly. Consider role-playing common interview scenarios, especially those involving negotiation or presenting performance reports to partners.
✨Align with Company Values
Familiarise yourself with Seopa's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their goals, particularly in building strong, long-term partnerships.
