At a Glance
- Tasks: Build and nurture strong relationships with partners to drive growth and retention.
- Company: Join Seopa, a multi-award-winning leader in insurance and finance comparison.
- Benefits: Enjoy hybrid working, performance bonuses, private medical insurance, and more.
- Other info: Dynamic, inclusive environment with opportunities for career growth and development.
- Why this job: Make a real impact by optimising partner performance and driving measurable value.
- Qualifications: 3+ years in account management, excellent communication, and analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.
Key Responsibilities
- Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
- Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
- Serve as a trusted advisor and subject matter expert, articulating Seopa’s value proposition clearly to partners.
- Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
- Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
- Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
- Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
- Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
- Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
- Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.
Personal Specification
- The successful candidate will be determined, proactive, and eager to embrace new responsibilities.
- A confident and empathetic communicator, comfortable engaging with senior executives.
- A natural planner with excellent organisational skills and attention to detail.
- Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment.
Academics
- Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
- 3 grades ‘B’ or above at A-Level are desirable but not essential.
Essential Criteria
- Minimum 3 years’ experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
- Proven ability to manage and grow multiple B2B relationships profitably.
- Demonstrated success working in a target-driven environment.
- Excellent analytical and data interpretation skills.
- High proficiency in MS Office (particularly Excel).
- Superb written and verbal communication skills, both face-to-face and virtual.
- Proven ability to self-educate and adapt quickly to new information.
Desirable Criteria
- Experience in IT, e-commerce, fintech, or financial services.
- Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
- Use of AI to automate and improve processes.
- Appreciation of web/software development.
- Experience of CRM systems (e.g., HubSpot) and Google Analytics.
Company Values
- SMART - We are innovative and strategic. We find better ways to do things.
- EFFICIENT - We maximise productivity and value for money. We minimise waste and duplication.
- OPEN - We are one team – diverse, loyal and respectful. We welcome new ideas, challenge and change.
- PASSIONATE - We are ambitious, positive and driven. We celebrate the success of our company and colleagues.
- ACCOUNTABLE - We are responsible, trustworthy and dependable. We do what we say we will.
Remuneration
- Performance Based Bonus
- Private medical insurance
- Life assurance
- Pension with annual review
- Health cashback plan
- Hybrid working arrangements
- Annual travel card loan
- Additional service-related holidays and option to buy more
- Cycle-to-work scheme
- Full access to online learning system
- Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working. Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. Alongside operating our own consumer brands (Quotezone.co.uk and CompareNI.com), we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually. Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards (2017–2019), three Gold Standard Best Managed Companies awards (2020–2022), and Platinum Best Managed Companies award 2023-2025.
Senior Customer Success Executive - Affinity Partnerships in Belfast employer: Seopa Ltd
Seopa is an exceptional employer, offering a dynamic and inclusive work environment where innovation and collaboration thrive. With a strong focus on employee growth, the Senior Customer Success Executive role provides opportunities to develop strategic partnerships while enjoying benefits such as hybrid working arrangements, private medical insurance, and access to extensive online learning resources. Join a multi-award-winning company that values accountability, passion, and efficiency, and be part of a team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Executive - Affinity Partnerships in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Seopa. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer success and account management. Use specific examples of how you've driven growth and retention in past roles to really impress them.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the company or have ideas for new partnerships, share them during interviews. This shows you're not just looking for a job, but you're genuinely interested in contributing to Seopa's success.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Senior Customer Success Executive position.
We think you need these skills to ace Senior Customer Success Executive - Affinity Partnerships in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about building relationships and driving partner success. A little passion goes a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We’re looking for someone who can manage multiple B2B relationships, so be specific about your achievements and how they relate to our needs.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to articulate your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Seopa!
How to prepare for a job interview at Seopa Ltd
✨Know Your Partners
Before the interview, research Seopa's existing partners and their industries. Understanding their needs and challenges will help you articulate how you can drive partner growth and retention effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to optimise account performance in previous roles. Highlight your experience with tools like Excel and any relevant CRM systems to demonstrate your analytical prowess.
✨Communicate with Confidence
Practice articulating Seopa’s value proposition clearly. As a Customer Success Executive, you'll need to engage with senior executives, so showcasing your confident and empathetic communication style during the interview is crucial.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've successfully managed multiple accounts or navigated challenging negotiations, and be ready to share those experiences.
