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For Companies At a Glance
- Tasks: Own customer accounts, drive growth, and onboard new clients while building long-term partnerships.
- Company: Join Seopa, a multi-award-winning leader in insurance and finance comparison technology.
- Benefits: Enjoy a competitive salary, performance bonuses, private medical insurance, and hybrid working options.
- Why this job: Make a real impact by helping customers succeed and grow with innovative solutions.
- Qualifications: 1+ years in customer-facing roles; degree in business or IT preferred.
- Other info: Dynamic team culture with opportunities for career progression and personal development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a Customer Success Executive, you will contribute directly to Seopa’s success, owning customer accounts, shaping long‑term partnerships, onboarding new customers and driving mutual growth with our clients. There are opportunities to progress your career in a growing and supportive team.
In This Role You Will
- Own relationships with multiple accounts, acting as a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
- Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
- Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
- Share your knowledge with colleagues and, where appropriate, assist junior employees.
- Become a market expert, understanding customer, market and industry trends to anticipate future needs and identify and drive growth opportunities based on your knowledge of Seopa product lines.
- Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
- Onboard new customers, liaising with other teams to ensure seamless integration.
- Monitor and report on business activities and provide accurate, timely reports to customers and the customer success manager.
- Collaborate with other teams, including engineering and product management, to deliver new opportunities and ensure alignment with customer expectations on the rollout of new products or updates.
Personal Specification
- Determined and eager to embrace new experiences and responsibilities.
- Confident communicator: empathetic and comfortable dealing with senior company executives.
- Customer‑focused: thrive on customer interaction.
- Organised and proactive.
Academics
- Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant experience in this sector.
- Three grades B or above at A‑Level are desirable but not essential.
Essential Criteria
- Minimum of 1 year’s experience in a customer‑facing, account‑management role, ideally from a technology, consulting, insurance, financial or utilities product background.
- Experience managing and maximising the profitability of multiple B2B relationships in a target‑driven environment.
- Strong analytical skills to interpret data.
- Excellent skills in MS Office, particularly Excel.
- Proven ability to self‑educate.
- Superb written and verbal communication skills; able to communicate confidently face to face and virtually.
Desirable
- Experience in an IT, e‑commerce, fintech or financial services environment.
- Appreciation of web/software development.
- Experience of CRM or Google Analytics.
Candidates should be based in Northern Ireland to be able to attend the office on a hybrid basis. Must be eligible to live and work in the UK without sponsorship and can identify with and commit to our company values.
Values
- SMART: We are innovative and strategic, we find better ways to do things.
- EFFICIENT: We maximise productivity and value for money; we minimise waste and duplication.
- OPEN: We are one team, diverse, loyal and respectful; we welcome new ideas, challenge and change.
- PASSIONATE: We are ambitious, positive and driven; we celebrate the success of our company and colleagues.
- ACCOUNTABLE: We are responsible, trustworthy and dependable; we do what we say we will.
Remuneration
Seopa offers a competitive salary and comprehensive benefits package, including:
- Performance‑based bonus
- Private medical insurance
- Life assurance
- Pension and opportunity for annual pension review
- Health cashback plan
- Hybrid working arrangements
- Annual travel card loan
- Additional service‑related holidays
- Option to buy additional holidays
- Cycle‑to‑work scheme
- Full access to online learning system
- Wide‑ranging discount reward schemes.
Benefits
- Performance bonus
- Private medical insurance
- Life assurance
- Health cashback
- Discount voucher scheme
About Seopa
Seopa is an indigenous, multi‑award‑winning company founded in 2003 with branches in Belfast (Head Office) and Timisoara. We are an industry leader in creating and hosting insurance, finance and utility price comparison engines, and we operate our own insurance comparison brands. Our systems enable insurance providers to secure business within their target markets and empower consumers to identify providers that meet their financial product requirements at market‑leading prices. Seopa has received six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several prestigious Deloitte Best Managed Companies awards and Platinum Best Managed Companies awards for 2023‑2025.
Account Executive employer: Seopa Ltd
Contact Detail:
Seopa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Account Executive role.
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to impress someone. Prepare a short, engaging summary of your experience and what you can bring to the table. This will help you stand out during casual conversations or networking events.
✨Tip Number 3
Research the company inside out! Understand Seopa’s products, values, and recent news. This knowledge will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your relevant experience in customer-facing roles and how it aligns with Seopa's values. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, it's crucial to demonstrate your superb written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Analytical Skills: We love candidates who can interpret data and make informed decisions. Be sure to mention any experience you have with data analysis or tools like Excel, as this will show us you're ready to tackle the analytical aspects of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Seopa!
How to prepare for a job interview at Seopa Ltd
✨Know Your Customer Inside Out
Before the interview, dive deep into Seopa's customer base and understand their needs. Familiarise yourself with the industry trends and how Seopa's products can solve specific problems for clients. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Communication Skills
As a Customer Success Executive, you'll need to communicate effectively with senior executives and clients. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend to refine your delivery and ensure you come across as empathetic and engaging.
✨Prepare for Negotiation Scenarios
Since negotiating contracts is a key part of the role, be ready to discuss your negotiation strategies. Think of examples from your past experiences where you successfully secured deals or resolved conflicts. Highlight your analytical skills and how they helped you make informed decisions during negotiations.
✨Demonstrate Your Organisational Skills
Being organised is crucial in managing multiple accounts. Prepare to discuss how you prioritise tasks and manage your time effectively. You could even bring along a planner or digital tool you use to keep track of your responsibilities, showcasing your proactive approach to account management.
