At a Glance
- Tasks: Drive client relationships and upsell innovative fraud prevention solutions.
- Company: Join SEON, a leader in fraud prevention and AML compliance.
- Benefits: Flexible hybrid work schedule and opportunities for professional growth.
- Other info: Be part of a diverse team that values unique contributions.
- Why this job: Make a real impact by helping businesses enhance their fraud management strategies.
- Qualifications: Experience in account management or customer success in a B2B SaaS environment.
The predicted salary is between 50000 - 65000 £ per year.
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behaviour and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
As an Account Manager, you will be responsible for maintaining and expanding relationships with our existing clients while identifying opportunities for upselling our cutting-edge fraud prevention solutions. With your expertise and commitment, you will help businesses enhance their fraud management strategies using our innovative technology. This role offers flexibility and can be based in London with a hybrid schedule.
WHAT YOU’LL DO:- Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio.
- Maintain strong relationships with key clients and provide exceptional customer service.
- Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics.
- Collaborate with our Product and Marketing teams to align offerings with client needs and market trends.
- Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption.
- Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning.
- Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth.
- Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON.
- Proven success as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS company.
- Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus.
- Strong understanding of account management, customer lifecycle management, and renewal processes.
- Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross-functional stakeholders.
- Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes.
- Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions.
- A proactive, resourceful problem-solver with a genuine curiosity to learn and continuously improve.
- Willingness to travel for client meetings, industry events, and team gatherings as needed.
Senior Account Manager in London employer: SEON
SEON is an exceptional employer that champions innovation and flexibility, offering a hybrid work environment in the vibrant city of London. With a strong focus on employee growth, SEON provides opportunities for professional development and collaboration across teams, ensuring that every team member can contribute to meaningful projects that make a real impact in fraud prevention. Join us to be part of a diverse and inclusive culture where your unique contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SEON. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SEON before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SEON:Your cover letter is your chance to shine! Tell us why you want to work at SEON specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SEON!
How to prepare for a job interview at SEON
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
