Programme Manager, Alumni in London

SEO London is an education and training charity that advances social mobility by empowering exceptional students to secure roles within competitive industries. We are a UK charity that unlocks potential and transforms careers, empowering students and young professionals from underrepresented backgrounds.

Our Vision: A society where everyone, regardless of background, has equal opportunity to achieve long-term professional and personal success.

Our Mission: To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.

Our Values:

• Diversity: We value teamwork and champion diversity in all its forms, including diversity of thought.
• Innovation: We foster a culture of creativity and forward thinking.
• Integrity: We act with integrity and communicate openly with all our stakeholders.
• Collaboration: We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.

The role of Programme Manager is to design and deliver an engagement programme that develops and sustains meaningful, long-lasting relationships with our alumni community. Working closely with the Head of Alumni Relations, the Programme Manager will create new and innovative ways to build relationships and actively engage alumni, working towards three overarching goals: developing advocates, volunteers, and donors.

The Programme Manager is a pivotal member of the Alumni Relations team, responsible for shaping and delivering an outstanding engagement experience for our alumni. Central to the role is stewardship of Connect, our dedicated one-stop platform for alumni, which provides access to industry insights, news, opportunities, lifelong learning, volunteering pathways, and a powerful professional network.

This is an outward-facing role requiring exceptional relationship-building skills, creativity, and the ability to manage multiple complex projects at pace. The ideal candidate will be a confident and engaging communicator, with a passion for community building, driving impact, and delivering a best-in-class alumni experience.

Accountabilities:

• Serve as the primary lead for Connect, ensuring it remains a dynamic, engaging, and informative platform for all alumni.
• Curate content that highlights industry news, alumni achievements, events, opportunities, and professional development resources.
• Work collaboratively with the Alumni Relations team to enhance platform functionality, user experience, and engagement.
• Lead the development of an engagement programme for SEO Connect members, fostering long-lasting, impactful relationships with diverse graduate talent.
• Create and maintain a Connect Content calendar ensuring that the platform is fresh and innovative with daily updates.
• Engage with the network on Connect, encourage two-way communication and lead members to take other forms of action.
• Create a compelling reason for members to join the platform.
• Design and implement new strategies to support Affinity Groups and new business development on Connect.
• Maintain the Connect member database within the CRM and ensure accurate tracking of interactions, development needs, and progression.
• Create innovative content and communication approaches to attract and retain members.
• Provide monthly engagement insights to monitor performance and influence future planning.

Skills And Experience:

• Proven experience in programme management, community engagement, alumni relations, talent development, or a related field.
• Exceptional communication and interpersonal skills, with the ability to build relationships across diverse stakeholder groups.
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience working with CRM systems and managing data with accuracy and attention to detail.
• Creative thinker with experience developing engagement strategies and content.
• Passion for social mobility, diversity, and helping talent reach its full potential.

What we offer:

• Annual Leave: 28 days + Bank Holidays.
• Enhanced Family Friendly Policy.
• Flexible working (2 days in the office) and a lovely office space by Borough Station.
• Employee Assistance Programme.

Closing date for applications: If you are interested in this opportunity, please apply as soon as possible. We are reviewing applications on a rolling basis.

Equal opportunities Statement: SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic.