At a Glance
- Tasks: Be the first point of contact for students and manage their application journey.
- Company: Join SEO London, a leader in educational outreach and support.
- Benefits: Enjoy 28 days of annual leave, professional development, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for growth and creativity.
- Why this job: Make a real difference in students' lives while developing your communication skills.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and project management skills.
The predicted salary is between 30000 - 40000 £ per year.
Sponsors for Educational Opportunity (SEO London) is looking to hire a Communications and Outreach Officer, reporting to the Outreach Manager.
The Role
As Outreach & Communications Officer, you will act as a key first point of contact for prospective students. You will manage high volumes of enquiries across email, phone, and SMS while delivering a professional and supportive experience. You will review applicant data and documentation to assess eligibility and ensure fair and equitable access to SEO London programmes. Using Salesforce, you will maintain high‑quality data, track student journeys, and support informed admissions decision‑making. The role requires sound judgement, proactive improvement of processes, and a data‑driven approach to outreach and conversion.
Responsibilities
- Act as a point of contact for prospective students, responding timely and accurately across email, phone, and SMS.
- Provide guidance throughout the application journey, ensuring an inclusive and high‑quality candidate experience.
- Manage and prioritise a high volume of enquiries, demonstrating strong judgement and professionalism.
- Review applications, supporting evidence, and student data to assess eligibility for programmes.
- Take ownership of complex or borderline cases, applying policy and judgment to reach fair outcomes.
- Escalate high‑risk or sensitive cases where appropriate, contributing to consistent decision‑making standards.
- Streamline admissions workflows through data reviews and process improvements.
- Monitor admissions data, identify gaps or inefficiencies, and implement improvements to systems and processes.
- Ensure compliance with safeguarding, equality, and data protection policies during the admissions process.
- Maintain accurate and up‑to‑date applicant records within the CRM system, ensuring data integrity at all times.
- Track student interactions and progression through the admissions pipeline, supporting reporting and forecasting.
- Deliver outreach sessions (online/in‑person presentations) and attend communications events.
- Manage targeted SMS and call campaigns, communicating strategies to improve student recruitment.
- Work with programme teams to allocate places through admissions lists.
- Maintain accurate contact lists and track engagement to inform future outreach and marketing strategies.
- Review and monitor conversions through the CRM platform, using data insights to improve conversion rates.
- Collaborate with wider teams to ensure leads are effectively managed and places allocated appropriately.
Required Qualifications
- Bachelor’s degree (any discipline) or equivalent experience.
- Native‑level fluency in English.
Skills and Experience
- Familiarity with analytics tools or analysis to assess and improve delivery.
- Strong project management skills with a focus on execution and delivery.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Canva.
- Experience using communication management and email marketing platforms (e.g., Mailchimp or Webex).
Desirable Skills and Knowledge
- Experience with Salesforce CRM.
- Experience with data analysis and visualisation.
- Understanding of the UK education landscape and student outreach.
- Good knowledge of diversity, equity and inclusion principles and their application in communications.
Behaviours
- Positive and initiative‑taking self‑starter.
- Team player with a proactive attitude.
- Creative thinker with the ability to generate engaging ideas.
- Strong written and verbal communication skills.
- Highly organised with the ability to manage multiple tasks and priorities.
- Flexible and collaborative, working effectively across teams and with stakeholders.
- Commitment to applying DEI knowledge to foster an inclusive organisational culture.
What We Offer
Annual Leave: 28 days +
Outreach & Communications Officer - Outreach & Communications in London employer: SEO London
SEO London is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where innovation and collaboration thrive. With a strong focus on meaningful apprenticeship programmes, you will have the opportunity to build impactful relationships while contributing to the success of students and partner firms in a vibrant London setting. The company fosters a supportive environment that encourages professional advancement and personal fulfilment, making it an ideal place for those seeking a rewarding career in education and programme management.
